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Patient Satisfaction

Date Posted: Friday, July 15, 2016

Below are a few recent comments from the Mammography Patient Satisfaction Survey's. Keep up the good work!

ACC - University

"My technologist was extremely kind, thorough and professional. So helpful at a stressful time!"

"The biopsy team worked very efficiently. Communication was good and procedure pain free."

"My experience was great – made to feel comfortable, very much at ease and at home. Thought I'd like to see my specimens and I did. Wow! I never expected that. Thanks!"

"Dr. Newburg, Lisa T, Dianik explained everything, talked about my family. Great Team work great with each other."

"Lisa the mammographer was excellent. She was considerate and thorough. Thank you."

"Wait time between mammogram and ultrasound was very long. I had to ask how long the wait would be - nobody offered that information. Long wait after ultrasound for results."

"Very impressed. My appointment was at Memorial but they fit me in at University!"


“I prefer this location. Do not like going to others. Parking here is so easy. I rescheduled from Lake Ave Campus to here.”

“Process was very professional; scheduling super easy.”

“Love coming here. So convenient. Easy to park. Not a long wait. Nice staff.”

"As always, the make an awkward experience easy. Excellent staff!"

"I had made an error in my exam date. The staff was accommodating. No one else was here so Meg re-registered my and took me in rather than making a second trip!"

"Would really like having Fridays back on the schedule in Shrewsbury. Maggie is a treasure!"

"Discussed whether I should receive an exam today in front of other patients."

"Great experience as always. I love the Saturday appointments."

"I travel an extra 10-15 minutes to use this facility because it's professional, tests are done in a timely manner, staff are warm, courteous and professional."

Maggie was better than excellent! Would be wonderful if Shrewsbury had a 3D machine to save me a trip to hospital radiology."

"Kelly, my technologist was courteous and professional - a pleasant woman who put me at ease an explained the procedures."


"The technologist was very pleasant, engaging and efficient. So very much appreciate hearing results right away. Thank you.”

“Mary Ann (technician) was A++.”

“Really good job. Excellent”


Professional, excellent care, little pain with no bruising. I'd use UMass/Hahnemann campus again for this service."

"Like the new gowns!"

"Rhonda was very good during the mammogram. The technologist - she is a credit to your department."

"My technician Denise was really kind and made sure I was in NO discomfort during my mammogram."

"Please put news channel (CNN, MSNBC etc.) on TV in waiting room."

"Even easier and more comfortable than 2015!"

"The atmosphere was upbeat, positive, and conducive to relaxation; which was very important to me. Thank you."

"Get rid of the TV in the waiting area OR provide a waiting area for people who don't want to hear/see it."