Working effectively also means having the best sense of your phone’s functionality, and using those services
strategically. The IT web branch Get Started also has detailed information about various phone styles, functionality, and suggestions on how to customize in support of your department’s unique requirements. Customization options include but not limited to:
- Main line that appears on many phones
- Special hotline
- Private line for an individual
- Recorded announcement that callers can hear while waiting for an agent
Click here for FAQs on the phone system.
* For MassBiologics contact information and to retrieve additional phone system details, click here.