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Student Health Services

Location: 1st floor of the Benedict Building - University Campus - Family Medicine Dept.
Telephone: 508-334-8464, 508-334-2818: Family Medicine Clinic (appointment line/triage)
Emergency: 911
After hours/weekends: 508-334-2818 for the doctor on call
Fax: 774-443-2350
Prescription refills: 508-334-2818 (Please have your refill information with you when calling)

Hours: Monday - Friday 7:30 a.m. - 4 p.m. (Closed for lunch from 12:15 p.m. to 1p.m.)
Family Medicine Clinic: Monday - Friday 8 a.m. - 5 p.m.
Most Tuesday evenings until 7 p.m. Saturday
Urgent Care 9 a.m. to 1 p.m.
Lab: Monday - Friday 7 a.m. - 6 p.m./Saturday 8 a.m. to 1p.m.

For administrative questions call 508-334-8464 or e-mail Lori Davis at If you have a billing concern, please bring the bill to Student Health.

Process to Make an Appointment:
-If you have a health concern/illness/injury and would like to be seen, please call the Family Medicine Office at 508-334-2818.
-For routine appointments you can email
-If you have a health emergency, please call 911.
-Family Medicine is not a walk in clinic. Please call for an appointment.
-Check-in for appointments at the Family Medicine windows.
-Always identify yourself as a UMass student as these appointments are scheduled differently.
-Describe your illness/injury to the triage nurse

If you are enrolled in the BC/BS student health insurance plan, the Student Health Service is automatically recognized as the student’s primary care provider (PCP). If you are insured through a different plan, you can still use the SHS, as long as your insurance is accepted by UMass Memorial, which accepts most plans.

If you already have an established PCP who is in the BC/BS network, or would like to select a different UMass Memorial physician as your PCP, either on the University campus or in the community at a non-teaching site, we can arrange for you to do so and have this physician be recognized by BC/BS as your PCP. However, to do so you MUST contact SHS to complete the PCP enrollment process.

Applicability: All enrolled students
Date Revised:  June 9, 2014 (LDSH)

This content is current to the 2021-2022 Student Handbook.