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Who to Contact

Below are the most commonly asked about HR topics and who to contact for answers. Please click the audience menu "+" icon for information. 

Job Seekers

Staff

General Topic Contact
Available jobs Search Open Job Opportunities
Sign up for job alerts Job Alerts from UMass Chan Talent Community 

Faculty

General Topic Contact
Available jobs Search Open Faculty Job Opportunities

Resident and Fellow

General Topic Contact
Residency and Fellowships application process Application Process

New Employees

Staff

For a more detailed list of topics, access the New Hire website or HR FAQs (FAQs require intranet access)

General Topic Contact
Benefits enrollment

HR Benefits Department

Phone: 508-856-5260, Option 1, Option 1

Email: benefits.umms@umassmed.edu 

Benefits Website: Staff Benefits Website (requires intranet access)

Email access

IT Department

Phone: 508-856-8643

Email: UMassChanHelpdesk@umassmed.edu

Network ID and System Access

IT Department

Phone: 508-856-8643

Email: UMassChanHelpdesk@umassmed.edu

Orientation questions

HR Service Center (New Hire Assistance)

Phone: 508-856-5260, Option 1, Option 4

Email: umasschanorientation@umassmed.edu

Foreign National questions and I9 guidance

Immigration Services

Phone: 508-856-5260, Option 3

Email: immigrationservices@umassmed.edu

Website: Immigration Services Contact Information or Immigration Services website and "Walk-in Hours"

Onboarding Tasks

HR Service Center (New Hire Assistance)

Phone: 508-856-5260, Option 1, Option 4

Email: onboarding@umassmed.edu

Parking and transportation

Parking Office

Phone: 508-856-3630

Email: parking@umassmed.edu 

Parking website: Visit Parking website (Intranet site)

New Hire website: Visit our New Hire website (Parking section)

Time Reporting and Pay Advice (pay stubs)

HR Direct Platform

Website: UMass Chan Medical - HR Direct Access Platform 

Faculty

For more New Faculty information, access the New Faculty website

General Topic Contact
Benefits enrollment

HR Benefits Department

Phone: 508-856-5260, Option 1, Option 1

Email: benefits.umms@umassmed.edu 

Faculty Benefits WebsiteFaculty Benefits Website (requires intranet access)

Email access

IT Department

Phone: 508-856-8643

Email: UMassChanHelpdesk@umassmed.edu

Network ID and System Access

IT Department

Phone: 508-856-8643

Email: UMassChanHelpdesk@umassmed.edu

Institutional Orientation questions (New Faculty Orientation) 

Office of Faculty Affairs

Phone: 508-856-3244

Email: FacultyAffairs@umassmed.edu

Website: New Faculty Orientation

Foreign National questions and I9 guidance

Immigration Services

Phone: 508-856-5260, Option 3

Email: immigrationservices@umassmed.edu

Website: Immigration Services Contact Information or Immigration Services website and "Walk-in Hours"

Onboarding Tasks in the New Hire portal

HR Service Center (New Hire Assistance)

Phone: 508-856-5260, Option 1, Option 4

Email: onboarding@umassmed.edu

Parking and transportation

Parking Office

Phone: 508-856-3630

Email: parking@umassmed.edu 

Parking website: Visit Parking website (Intranet site)

New Hire website: Visit our New Hire website (Parking section)

Time Reporting and Pay Advice (pay stubs)

HR Direct Platform

Website: UMass Chan Medical - HR Direct Access Platform 

Resident and Fellow

For a more information, access the New Hire website or Office of Graduate Medical Education website. 

General Topic Contact
Benefits enrollment

HR Benefits Department

Phone: 508-856-5260, Option 1, Option 1

Email: benefits.umms@umassmed.edu 

Benefits Website: Benefits Website (requires intranet access)

Resident/Fellow Benefits Summary Website: Benefits Summary for Resident/
Fellow

Email access

IT Department

Phone: 508-856-8643

Email: UMassChanHelpdesk@umassmed.edu

Network ID and System Access

IT Department

Phone: 508-856-8643

Email: UMassChanHelpdesk@umassmed.edu

Orientation questions

Office of Graduate Medical Education

Phone: 508-856-2903

Email: ogme@umassmed.edu

Website: Office of Graduate Medical Education - GME Staff Information

Foreign National questions and I9 guidance

Immigration Services

Phone: 508-856-5260, Option 3

Email: immigrationservices@umassmed.edu

Website: Immigration Services Contact Information or Immigration Services website and "Walk-in Hours"

Onboarding Tasks

HR Service Center (New Hire Assistance)

Phone: 508-856-5260, Option 1, Option 4

Email: onboarding@umassmed.edu

Parking and transportation

Parking Office

Phone: 508-856-3630

Email: parking@umassmed.edu 

Parking website: Visit Parking website (Intranet site)

New Hire website: Visit our New Hire website (Parking section)

Time Reporting and Pay Advice (pay stubs)

HR Direct Platform

Website: UMass Chan Medical - HR Direct Access Platform 

Current Employees

Staff

For a more detailed list of topics, access the HR FAQs (FAQs require intranet access)

General Topic Contact
Benefits 

HR Benefits Department

Phone: 508-856-5260, Option 1, Option 1

Email: benefits.umms@umassmed.edu 

Staff Benefits WebsiteStaff Benefits Website (requires intranet access)

Compliance with laws governing employment

HR Employee and Labor Relations 

Contacts: HR Employee and Labor Relations Team Assignments (requires intranet access)

Phone: 508-856-5260 Option 5, Option 2

Email: EmployeeRelations@umassmed.edu or LaborRelations@umassmed.edu

Email access issue

IT Department

Phone: 508-856-8643 

Email: UMassChanHelpdesk@umassmed.edu

Employee Assistance Program & Wellness Programs

Office of Well-Being

Phone: 508-856-1327 (EAP) or 508-856-1555 (Wellness)

Email: EAP@umassmed.edu or OWB@umassmed.edu

Office of Well-Being Website: OWB | Wellness | EAP

Employee HR Direct Self-Service (Time and Pay Advice Management)

HR Direct Platform

Website: UMass Chan Medical - HR Direct Access Platform 

Employment or Income Verification

The Work Number

Phone: 800-367-2884

Website: The Work Number

Guidance in interpreting collective bargaining agreements

HR Employee and Labor Relations Team Assignments

Contacts: HR Employee and Labor Relations Team Assignments (requires intranet access)

Phone: 508-856-5260, Option 6

Email: LaborRelations@umassmed.edu

Guidance in interpreting employee policies

HR Employee and Labor Relations Team Assignments

Contacts: HR Employee and Labor Relations Team Assignments (requires intranet access)

Phone: 508-856-5260 Option 5, Option 2

Email: EmployeeRelations@umassmed.edu 

Guidance for Foreign Nationals with adjusting to the U.S. 

Immigration Services

Phone: 508-856-5260, Option 3

Email: immigrationservices@umassmed.edu

Website: Immigration Services Contact Information or Immigration website and "Walk-in Hours" 

Leaves of Absence, including FMLA/PFML/PLOA/Workers Compensation

HR Employee and Labor Relations 

Contacts: HR Employee and Labor Relations Team Assignments (requires intranet access)

Phone: 508-856-5260, Option 5, Option 1

Email: FMLA.UMMS@umassmed.edu (FMLA/PFML/PLOA); Workerscomp.umms@umassmed.edu (Workers Compensation)

Website: Leaves of Absence - Home (sharepoint.com) (requires intranet access)

Payroll and Paychecks

Payroll Office

Phone: 508-856-7855

Email: PayrollIUMassChan@umassmed.edu

Pay Statement

HR Direct Platform

Website: UMass Chan Medical - HR Direct Access Platform 

Performance and other on-the-job issues 

HR Employee and Labor Relations

Contacts: HR Employee and Labor Relations Team Assignments (requires intranet access)

Phone: 508-856-5260 Option 5, Option 2

Email: EmployeeRelations@umassmed.edu 

Remote Work Request systems issue

IT Department

Phone: 508-856-8643

Email: UMassChanHelpdesk@umassmed.edu

Payroll and Paychecks

Payroll Office

Phone: 508-856-7855

Email: PayrollUMassChan@umassmed.edu

Retrieve Work from Home Agreement

Human Resources

Website: Work from Home Agreement (requires intranet access) 

Time Entry and Time Off request questions and corrections

Payroll Office

Phone: 508-856-7855

Email: PayrollUMassChan@umassmed.edu

Website: UMass Chan Medical - HR Direct Access Platform 

Tax form questions including W-2, M-4 and other state tax forms

Payroll Office

Phone: 508-856-7855

Email: PayrollUMassChan@umassmed.edu

Website: UMass Chan Medical - HR Direct Access Platform 

Faculty

For more faculty information, access the Office of Faculty Affairs website

General Topic Contact
Benefits 

HR Benefits Department

Phone: 508-856-5260, Option 1, Option 1

Email: benefits.umms@umassmed.edu 

Faculty Benefits WebsiteFaculty Benefits Website (requires intranet access)

Compliance, governance & policies
  • Office of Faculty Affairs

Email: FacultyAffairs@umassmed.edu

Phone: 508-856-3244

Website: Faculty Affairs - Governance & Policies 

  • HR Employee and Labor Relations

Contacts: HR Employee and Labor Relations Team Assignments (requires intranet access)

Phone: 508-856-5260 Option 5, Option 2

Email: EmployeeRelations@umassmed.edu or LaborRelations@umassmed.edu

Email access issue

IT Department

Phone: 508-856-8643

Email: UMassChanHelpdesk@umassmed.edu

Employee Assistance Program & Wellness Programs
  • Faculty Wellness

Faculty Wellness Website: Faculty Wellness

  • Office of Well-Being

Phone: 508-856-1327 (EAP) or 508-856-1555 (Wellness)

Email: EAP@umassmed.edu or OWB@umassmed.edu

Office of Well-Being Website: OWB | Wellness | EAP

Employee HR Direct Self-Service (Time and Pay Advice Management)

HR Direct Platform

Website: UMass Chan Medical - HR Direct Access Platform 

Employment or Income Verification

The Work Number

Phone: 800-367-2884

Website: The Work Number

Guidance in interpreting collective bargaining agreements

HR Employee and Labor Relations 

Contacts: HR Employee and Labor Relations Team Assignments (requires intranet access)

Phone: 508-856-5260, Option 6

Email: LaborRelations@umassmed.edu

Guidance in interpreting faculty and employee policies
  • Office of Faculty Affairs

Email: FacultyAffairs@umassmed.edu

Phone: 508-856--3244

Website: Faculty Affairs - Goverance & Policies

  • HR Employee and Labor Relations 

Contacts: HR Employee and Labor Relations Team Assignments (requires intranet access)

Phone: 508-856-5260 Option 5, Option 2

Email: EmployeeRelations@umassmed.edu 

Leaves of Absence, including FMLA/PFML/PLOA/Workers Compensation

HR Employee and Labor Relations 

Contacts: HR Employee and Labor Relations Team Assignments (requires intranet access)

Phone: 508-856-5260, Option 5, Option 1

Email: FMLA.UMMS@umassmed.edu (FMLA/PFML/PLOA); Workerscomp.umms@umassmed.edu (Workers Compensation)

Website: Leaves of Absence - Home (sharepoint.com) (requires intranet access)

Payroll and Paychecks

Payroll Office

Phone: 508-856-7855

Email: PayrollIUMassChan@umassmed.edu

Pay Statement

HR Direct Platform

Website: UMass Chan Medical - HR Direct Access Platform 

Performance and other on-the-job issues
  • Office of Faculty Affairs

Phone: 508-856-3244

Email: FacultyAffairs@umassmed.edu

Website: Office of Faculty Affairs

  • HR Employee and Labor Relations 

Contacts: HR Employee and Labor Relations Team Assignments (requires intranet access)

Phone: 508-856-5260 Option 5, Option 2

Email: EmployeeRelations@umassmed.edu

Remote Work Request systems issue

IT Department

Phone: 508-856-8643

Email: UMassChanHelpdesk@umassmed.edu

Payroll and Paychecks

Payroll Office

Phone: 508-856-7855

Email: PayrollUMassChan@umassmed.edu

Retrieve Work from Home Agreement

Human Resources

Website: Work from Home Agreement (requires intranet access) 

Time Entry and Time Off request questions and corrections

Payroll Office

Phone: 508-856-7855

Email: PayrollUMassChan@umassmed.edu

Website: UMass Chan Medical - HR Direct Access Platform 

Tax form questions including W-2, M-4 and other state tax forms

Payroll Office

Phone: 508-856-7855

Email: PayrollUMassChan@umassmed.edu

Website: UMass Chan Medical - HR Direct Access Platform 

Resident and Fellow

For a more information, access the Office of Graduate Medical Education website

General Topic Contact
Benefits 

HR Benefits Department

Phone: 508-856-5260, Option 1, Option 1

Email: benefits.umms@umassmed.edu 

Benefits WebsiteStaff Benefits Website (requires intranet access)

Resident/Fellow Benefits Summary Website: Benefits Summary for Resident/Fellow

Compliance, governance & policies 
  • Office of Graduate Medical Education

Phone: 508-856-2903

Email: ogme@umassmed.edu

Website: Office of Graduate Medical Education - Policies

  • HR Employee and Labor Relations 

Contacts: HR Employee and Labor Relations Team Assignments (requires intranet access)

Phone: 508-856-5260 Option 5, Option 2

Email: EmployeeRelations@umassmed.edu or LaborRelations@umassmed.edu

Email access issue

IT Department

Phone: 508-856-8643

Email: UMassChanHelpdesk@umassmed.edu

Employee Assistance Program & Wellness Programs
  • Office of Graduate Medical Education

Resident/Fellow Wellness Website: Well-Being Resident/Fellow

  • Office of Well-Being

Phone: 508-856-1327

Email: EAP@umassmed.edu or OWB@umassmed.edu

Office of Well-Being Wellness WebsiteOWB | Wellness | EAP

Employee HR Direct Self-Service (Time and Pay Advice Management)

HR Direct Platform

Website: UMass Chan Medical - HR Direct Access Platform 

Employment or Income Verification

The Work Number

Phone: 800-367-2884

Website: The Work Number

Guidance in interpreting collective bargaining agreements

HR Employee and Labor Relations 

Contacts: HR Employee and Labor Relations Team Assignments (requires intranet access)

Phone: 508-856-5260, Option 6

Email: LaborRelations@umassmed.edu

Guidance in interpreting resident, fellow and employment policies
  • Office of Graduate Medical Education

Phone: 508-856-2903

Email: ogme@umassmed.edu

Website: Office of Graduate Medical Education - Policies

  • HR Employee and Labor Relations 

Contacts: HR Employee and Labor Relations Team Assignments (requires intranet access)

Phone: 508-856-5260 Option 5, Option 2

Email: EmployeeRelations@umassmed.edu 

Guidance for Foreign Nationals with adjusting to the U.S. 

Immigration Services

Phone: 508-856-5260, Option 3

Email: immigrationservices@umassmed.edu

Website: Immigration Services Contact Information or Immigration website and "Walk-in Hours" 

Leaves of Absence, including FMLA/PFML/PLOA/Workers Compensation
  • Office of Graduate Medical Education

Phone: 508-856-2903

Email: ogme@umassmed.edu

Website: Office of Graduate Medical Education 

  • HR Employee and Labor Relations 

Contacts: HR Employee and Labor Relations Team Assignments (requires intranet access)

Phone: 508-856-5260, Option 5, Option 1

Email: FMLA.UMMS@umassmed.edu (FMLA/PFML/PLOA); Workerscomp.umms@umassmed.edu (Workers Compensation)

Website: Leaves of Absence - Home (sharepoint.com) (requires intranet access)

Payroll and Paychecks

Payroll Office

Phone: 508-856-7855

Email: PayrollUMassChan@umassmed.edu

Pay Statement

HR Direct Platform

Website: UMass Chan Medical - HR Direct Access Platform 

Performance and other on-the-job issues 
  • Office of Graduate Medical Education

Phone: 508-856-2903

Email: ogme@umassmed.edu

Website: Office of Graduate Medical Education 

  • HR Employee and Labor Relations 

Contacts: HR Employee and Labor Relations Team Assignments (requires intranet access)

Phone: 508-856-5260 Option 5, Option 2

Email: EmployeeRelations@umassmed.edu 

Remote Work Request systems issue

IT Department

Phone: 508-856-8643

Email: UMassChanHelpdesk@umassmed.edu

Payroll and Paychecks

Payroll Office

Phone: 508-856-7855

Email: PayrollUMassChan@umassmed.edu

Retrieve Work from Home Agreement

Human Resources

Website: Work from Home Agreement (requires intranet access) 

Time Entry and Time Off request questions and corrections

Payroll Office

Phone: 508-856-7855

Email: PayrollUMassChan@umassmed.edu

Website: UMass Chan Medical - HR Direct Access Platform 

Tax form questions including W-2, M-4 and other state tax forms

Payroll Office

Phone: 508-856-7855

Email: PayrollUMassChan@umassmed.edu

Website: UMass Chan Medical - HR Direct Access Platform 

Managers

Staff

For a more detailed list of topics, access the HR FAQs (FAQs require intranet access)

General Topic Contact
Coaching for development

Learning & Professional Development / Organizational Development

Email: LandD@umassmed.edu 

Website: HR Learning and Professional Development Program (requires intranet access) or Learning Management System (LMS) (requires account access)

Compliance with laws governing employment

HR Employee and Labor Relations

Contacts: HR Employee and Labor Relations Team Assignments (requires intranet access)

Phone: 508-856-5260 Option 5, Option 2

Email: EmployeeRelations@umassmed.edu or LaborRelations@umassmed.edu

Design & deliver learning programs

Learning & Professional Development / Organizational Development

Email: LandD@umassmed.edu 

Learning Management System: Learning Management System (LMS) (requires account access)

Website: HR Learning and Professional Development Program (requires intranet access) or Learning Management System (LMS) (requires account access)

Employee Self-Service (Time and Pay Advice Management)

HR Direct Platform

Website: UMass Chan Medical - HR Direct Access Platform 

Email access issue

IT Department

Phone: 508-856-8643

Email: UMassChanHelpdesk@umassmed.edu

Employee leaves of absence, including FMLA/PFML/PLOA/Workers Compensation

HR Employee and Labor Relations 

Contacts: HR Employee and Labor Relations Team Assignments (requires intranet access)

Email: FMLA.UMMS@umassmed.edu (FMLA/PFML/PLOA); Workerscomp.umms@umassmed.edu (Workers Compensation)

Website: Leaves of Absence - Home (sharepoint.com) (requires intranet access)

Guidance in interpreting collective bargaining agreements

HR Employee and Labor Relations 

Contacts: HR Employee and Labor Relations Team Assignments (requires intranet access)

Phone: 508-856-5260, Option 6

Email: LaborRelations@umassmed.edu

Guidance in interpreting employee policies

HR Employee and Labor Relations 

Contacts: HR Employee and Labor Relations Team Assignments (requires intranet access)

Phone: 508-856-5260 Option 5, Option 2

Email: EmployeeRelations@umassmed.edu 

Hiring candidates for employment

Talent Acquisition

Email: Talent@umassmed.edu

Website: iCIMS Login for Managers (ATS - requires intranet access)

iCIMS manager access

Talent Acquisition

Email: Talent@umassmed.edu

Website: iCIMS Login for Managers (ATS - requires intranet access)

Manager HR Direct Self-Service access

HR Information Systems (HRIS) Group

Phone: 508-856-5260, Option 1. Option 2

Email: hr-datagroup@umassmed.edu

Merit process

Compensation

Contacts: HR Compensation Team Assignments

Phone: 508-856-5260, Option 7

Email: compensation@umassmed.edu

Organizational development consulting

Learning & Professional Development / Organizational Development

Email: LandD@umassmed.edu  or OD@umassmed.edu

Website: HR Learning and Professional Development Program (requires intranet access) or Learning Management System (LMS) (requires account access)

Pay administration

Compensation

Contacts: HR Compensation Team Assignments

Phone: 508-856-5260, Option 7

Email: compensationUMMS@umassmed.edu

Performance and other on-the-job issues

HR Employee and Labor Relations 

Contacts: HR Employee and Labor Relations Team Assignments (requires intranet access)

Phone: 508-856-5260 Option 5, Option 2

Email: EmployeeRelations@umassmed.edu 

Position descriptions

Compensation

Contacts: HR Compensation Team Assignments

Phone: 508-856-5260, Option 7

Email: compensationUMMS@umassmed.edu

Posting and recruiting for open positions

Talent Acquisition

Email: Talent@umassmed.edu

Website: iCIMS Login for Managers (ATS - requires intranet access)

Remote Work Request systems issue

IT Department

Phone: 508-856-8643

Email: UMassChanHelpdesk@umassmed.edu

Sponsoring/hosting a foreign national in your department

Immigration Services

Contacts: Immigration Services Team Assignments (requires intranet access)

Phone: 508-856-5260, Option 3

Email: immigrationservices@umassmed.edu

Website: Immigration website 

Tax form questions including W-2, M-4 and other state tax forms

Payroll Office

Phone: 508-856-7855

Email: PayrollUMassChan@umassmed.edu

Website: UMass Chan Medical - HR Direct Access Platform 

Time Entry and Time Off request questions and corrections

Payroll Office

Phone: 508-856-7855

Email: PayrollUMassChan@umassmed.edu

Faculty

For more Faculty information, access the Office of Faculty Affairs website.

General Topic Contact
Professional Development Opportunities and Resources

Office of Faculty Affairs

Email: FacultyAffairs@umassmed.edu

Phone: 508-856--3244

Website: Faculty Development

Compliance with laws governing employment
  • Office of Faculty Affairs

Email: Faculty.Affairs@umassmed.edu

Phone: 508-856-3244

Website: Faculty Affairs - Governance & Policies 

  • HR Employee and Labor Relations 

Contacts: HR Employee and Labor Relations Team Assignments (requires intranet access)

Phone: 508-856-5260 Option 5, Option 2

Email: EmployeeRelations@umassmed.edu or LaborRelations@umassmed.edu

Employee Self-Service (Time and Pay Advice Management)

HR Direct Platform

Website: UMass Chan Medical - HR Direct Access Platform 

Email access issue

IT Department

Phone: 508-856-8643

Email: UMassChanHelpdesk@umassmed.edu

Employee leaves of absence, including FMLA/PFML/PLOA/Workers Compensation

HR Employee and Labor Relations 

Contacts: HR Employee and Labor Relations Team Assignments (requires intranet access)

Email: FMLA.UMMS@umassmed.edu (FMLA/PFML/PLOA); Workerscomp.umms@umassmed.edu (Workers Compensation)

Website: Leaves of Absence - Home (sharepoint.com) (requires intranet access)

Guidance in interpreting collective bargaining agreements

HR Employee and Labor Relations 

Contacts: HR Employee and Labor Relations Team Assignments (requires intranet access)

Phone: 508-856-5260, Option 6

Email: LaborRelations@umassmed.edu

Guidance in interpreting policies

Office of Faculty Affairs

Email: FacultyAffairs@umassmed.edu

Phone: 508-856-3244

Website: Faculty Affairs - Governance & Policies 

Hiring for employment

Office of Faculty Affairs

Email: FacultyAffairs@umassmed.edu

Website Job ApplicantFaculty Academic Jobs Online  Website Manager Access Faculty Hiring: Manager Access Faculty Academic Jobs Online (requires account access)

iCIMS manager access

Talent Acquisition

Email: Talent@umassmed.edu

Website: iCIMS Login for Managers (ATS - requires intranet access)

Manager HR Direct Self-Service access

HR Information Systems (HRIS) Group

Phone: 508-856-5260, Option 1. Option 2

Email: hr-datagroup@umassmed.edu

Merit and promotion process 
  • Office of Faculty Affairs

Email: FacultyAffairs@umassmed.edu

Website: Faculty Affairs – Promotion

  • Compensation

Contacts: HR Compensation Team Assignments

Phone: 508-856-5260, Option 7

Email: compensationUMMS@umassmed.edu

Pay administration

Compensation

Contacts: HR Compensation Team Assignments

Phone: 508-856-5260, Option 7

Email: compensationUMMS@umassmed.edu

Performance and other on-the-job issues
  • Office of Faculty Affairs

Email: FacultyAffairs@umassmed.edu

Phone: 508-856--3244

Website: Office of Faculty Affairs

  • HR Employee and Labor Relations

Contacts: HR Employee and Labor Relations Team Assignments (requires intranet access)

Phone: 508-856-5260 Option 5, Option 2

Email: EmployeeRelations@umassmed.edu 

Position descriptions

Compensation

Contacts: HR Compensation Team Assignments

Phone: 508-856-5260, Option 7

Email: compensationUMMS@umassmed.edu

Posting and recruiting for open positions

Office of Faculty Affairs

Email: FacultyAffairs@umassmed.edu

Website Job ApplicantFaculty Academic Jobs Online  Website Manager Access Faculty Hiring: Manager Access Faculty Academic Jobs Online (requires account access)

Remote Work Request systems issue

IT Department

Phone: 508-856-8643

Email: UMassChanHelpdesk@umassmed.edu

Support for teaching activities

Office of Faculty Affairs

Contacts: Contact Office of Faculty Affairs

Website: Facutly Development 

Learning Management System: Learning Management System (LMS) (requires account access)

Tax form questions including W-2, M-4 and other state tax forms

Payroll Office

Phone: 508-856-7855

Email: PayrollUMassChan@umassmed.edu

Website: UMass Chan Medical - HR Direct Access Platform 

Time Entry and Time Off request questions and corrections

Payroll Office

Phone: 508-856-7855

Email: PayrollUMassChan@umassmed.edu

Resident and Fellow

For a more information, access the Office of Graduate Medical Education website.

General Topic Contact
Coaching for development

Office of Graduate Medical Education

Phone: 508-856-2903

Email: ogme@umassmed.edu

Website: Office of Graduate Medical Education

Compliance with laws governing employment
  • Office of Graduate Medical Education

Phone: 508-856-2903

Email: ogme@umassmed.edu

Website: Office of Graduate Medical Education - Policies

  • HR Employee and Labor Relations 

Contacts: HR Employee and Labor Relations Team Assignments (requires intranet access)

Phone: 508-856-5260 Option 5, Option 2

Email: EmployeeRelations@umassmed.edu or LaborRelations@umassmed.edu

Design & deliver learning programs

Office of Graduate Medical Education

Contacts: Contact Office of Graduate Medical Education 

Website: Office of Graduate Medical Education 

Learning Management System: Learning Management System (LMS) (requires account access)

Employee Self-Service (Time and Pay Advice Management)

HR Direct Platform

Website: UMass Chan Medical - HR Direct Access Platform 

Email access issue

IT Department

Phone: 508-856-8643

Email: UMassChanHelpdesk@umassmed.edu

Employee leaves of absence, including FMLA/PFML/PLOA/Workers Compensation

HR Employee and Labor Relations 

Contacts: HR Employee and Labor Relations Team Assignments (requires intranet access)

Email: FMLA.UMMS@umassmed.edu (FMLA/PFML/PLOA); Workerscomp.umms@umassmed.edu (Workers Compensation)

Website: Leaves of Absence - Home (sharepoint.com) (requires intranet access)

Guidance in interpreting collective bargaining agreements

HR Employee and Labor Relations 

Contacts: HR Employee and Labor Relations Team Assignments (requires intranet access)

Phone: 508-856-5260, Option 6

Email: LaborRelations@umassmed.edu

Guidance in interpreting policies
  • Office of Graduate Medical Education

Phone: 508-856-2903

Email: ogme@umassmed.edu

Website: Office of Graduate Medical Education - Policies

  • HR Employee and Labor Relations 

Contacts: HR Employee and Labor Relations Team Assignments (requires intranet access)

Phone: 508-856-5260 Option 5, Option 2

Email: EmployeeRelations@umassmed.edu 

Hiring/application process

Office of Graduate Medical Education

Website: Residency and Fellowships Application Process

Website Job Applicant: Faculty Academic Jobs Online  Website Manager Access Faculty Hiring: Manager Access Faculty Academic Jobs Online (requires account access)

iCIMS manager access

Talent Acquisition

Email: Talent@umassmed.edu

Website: iCIMS Login for Managers (ATS - requires intranet access)

Manager HR Direct Self-Service access

HR Information Systems (HRIS) Group

Phone: 508-856-5260, Option 1. Option 2

Email: hr-datagroup@umassmed.edu

Pay administration

Compensation

Contacts: HR Compensation Team Assignments

Phone: 508-856-5260, Option 7

Email: compensationUMMS@umassmed.edu

Performance issues
  • Office of Graduate Medical Education

Phone: 508-856-2903

Email: ogme@umassmed.edu

Website: Office of Graduate Medical Education 

  • HR Employee and Labor Relations 

Contacts: HR Employee and Labor Relations Team Assignments (requires intranet access)

Phone: 508-856-5260 Option 5, Option 2

Email: EmployeeRelations@umassmed.edu 

Position descriptions

Compensation

Contacts: HR Compensation Team Assignments

Phone: 508-856-5260, Option 7

Email: compensationUMMS@umassmed.edu

Posting for positions

Office of Graduate Medical Education

Phone: 508-856-2903

Email: ogme@umassmed.edu

Website: Office of Graduate Medical Education 

Website: Job ApplicantFaculty Academic Jobs Online  Website Manager Access Faculty Hiring: Manager Access Faculty Academic Jobs Online (requires account access)

Remote Work Request systems issue

IT Department

Phone: 508-856-8643

Email: UMassChanHelpdesk@umassmed.edu

Tax form questions including W-2, M-4 and other state tax forms

Payroll Office

Phone: 508-856-7855

Email: PayrollUMassChan@umassmed.edu

Website: UMass Chan Medical - HR Direct Access Platform 

Time Entry and Time Off request questions and corrections

Payroll Office

Phone: 508-856-7855

Email: PayrollUMassChan@umassmed.edu

Former Employees

Staff

For a more detailed list of topics, access the HR FAQs (FAQs require intranet access)

General Topic Contact
Benefits 

HR Benefits Department

Phone: 508-856-5260, Option 1, Option 1

Email: benefits.umms@umassmed.edu 

Email access

IT Department

Phone: 508-856-8643

Email: UMassChanHelpdesk@umassmed.edu

Employment or Income Verification

The Work Number

Phone: 800-367-2884

Website: The Work Number

Need copy of pay statement

Payroll Office

Phone: 508-856-7855

Email: PayrollUMassChan@umassmed.edu

Need copy of W-2

Payroll Office

Phone: 508-856-7855

Email: PayrollUMassChan@umassmed.edu

Retirement questions (rollovers, distributions)
  • Massachusetts State Board of Retirement (MSERS)

Phone: 800-392-6014

Website: www.mass.gov/treasury/retirement/

  • Mass Department of Higher Education (ORP)

Phone: 617-994-6960

Website: www.mass.edu/forfacstaff/orp

  • HR Benefits Department

Phone: 508-856-5260, Option 1, Option 1

Email: benefits.umms@umassmed.edu 

Website: Human Resources - Retirement PDF Communication.pdf - All Documents (sharepoint.com) (requires intranet access)

Faculty

For a more faculty information, access the Office of Faculty Affairs website

General Topic Contact
Benefits 

HR Benefits Department

Phone: 508-856-5260, Option 1, Option 1

Email: benefits.umms@umassmed.edu 

Email access

IT Department

Phone: 508-856-8643

Email: UMassChanHelpdesk@umassmed.edu

Employment or Income Verification

The Work Number

Phone: 800-367-2884

Website: The Work Number

Need copy of pay statement

Payroll Office

Phone: 508-856-7855

Email: PayrollUMassChan@umassmed.edu

Need copy of W-2

Payroll Office

Phone: 508-856-7855

Email: PayrollUMassChan@umassmed.edu

Retirement questions (rollovers, distributions)
  • Massachusetts State Board of Retirement (MSERS)

Phone: 800-392-6014

Website: www.mass.gov/treasury/retirement/

  • Mass Department of Higher Education (ORP)

Phone: 617-994-6960

Website: www.mass.edu/forfacstaff/orp

  • HR Benefits Department

Phone: 508-856-5260, Option 1, Option 1

Email: benefits.umms@umassmed.edu 

Website: Human Resources - Retirement PDF Communication.pdf - All Documents (sharepoint.com) (requires intranet access)

Resident and Fellow

For more information, access the Office of Graduate Medical Education (umassmed.edu) website

General Topic Contact
Benefits 

HR Benefits Department

Phone: 508-856-5260, Option 1, Option 1

Email: benefits.umms@umassmed.edu 

Email access

IT Department

Phone: 508-856-8643

Email: UMassChanHelpdesk@umassmed.edu

Employment or Income Verification

The Work Number

Phone: 800-367-2884

Website: The Work Number

Need copy of pay statement

Payroll Office

Phone: 508-856-7855

Email: PayrollUMassChan@umassmed.edu

Need copy of W-2

Payroll Office

Phone: 508-856-7855

Email: PayrollUMassChan@umassmed.edu

Retirement questions (rollovers, distributions)
  • Massachusetts State Board of Retirement (MSERS)

Phone: 800-392-6014

Website: www.mass.gov/treasury/retirement/

  • Mass Department of Higher Education (ORP)

Phone: 617-994-6960

Website: www.mass.edu/forfacstaff/orp

  • HR Benefits Department

Phone: 508-856-5260, Option 1, Option 1

Email: benefits.umms@umassmed.edu 

Website: Human Resources - Retirement PDF Communication.pdf - All Documents (sharepoint.com) (requires intranet access)

Employees that Support Payroll Tasks

Staff

For a more detailed list of topics, access the HR Direct Job Aids & Other Resources.

General Topic Contact
Hire/Termination date adjustment

Submit Personnel Action Form 

Email: compensationUMMS@umassmed.edu 

Forms Website: Access and complete the Personnel Action Form (requires intranet access)

Compensation adjustment

Submit Additional Compensation Form 

Email: compensationUMMS@umassmed.edu 

Forms Website: Access and complete the Additional Compensation Form (requires intranet access)

Organization structure changes

Submit Personnel Action Form 

Email: compensationUMMS@umassmed.edu 

Forms Website: Access and complete the Personnel Action (requires intranet access)

PA form correction request (completed the workflow or in workflow)

Compensation

Email: compensationUMMS@umassmed.edu 

EPAF (Electronic Personnel Action Form) form, completing

EPAF Resources

Website: EPAF Resources_new (umassmed.edu)

Faculty

For a more detailed list of topics, access the HR Direct Job Aids & Other Resources

General Topic Contact
Hire/Termination date adjustment

Submit Personnel Action Form 

Email: compensationUMMS@umassmed.edu 

Forms Website: Access and complete the Personnel Action Form (requires intranet access)

Compensation adjustment

Submit Additional Compensation Form 

Email: compensationUMMS@umassmed.edu 

Forms Website: Access and complete the Additional Compensation Form (requires intranet access)

Organization structure changes

Submit Personnel Action Form 

Email: compensationUMMS@umassmed.edu 

Forms Website: Access and complete the Personnel Action (requires intranet access)

PA form correction request (completed the workflow or in workflow)

Compensation

Email: compensationUMMS@umassmed.edu 

EPAF (Electronic Personnel Action Form) form, completing

EPAF Resources

Website: EPAF Resources_new (umassmed.edu)

Resident and Fellow

For a more informaton, access the Office of Graduate Medical Education website. 

General Topic Contact
Hire/Termination date adjustment

Office of Graduate Medical Education

Phone: 508-856-2903

Email: ogme@umassmed.edu

Website: Office of Graduate Medical Education - GME Staff Information

Compensation adjustment

Office of Graduate Medical Education

Phone: 508-856-2903

Email: ogme@umassmed.edu

Website: Office of Graduate Medical Education - GME Staff Information

Organization structure changes

Office of Graduate Medical Education

Phone: 508-856-2903

Email: ogme@umassmed.edu

Website: Office of Graduate Medical Education - GME Staff Information

PA form correction request (completed the workflow or in workflow)

Office of Graduate Medical Education

Phone: 508-856-2903

Email: ogme@umassmed.edu

Website: Office of Graduate Medical Education - GME Staff Information

EPAF (Electronic Personnel Action Form) form, completing

Office of Graduate Medical Education

Phone: 508-856-2903

Email: ogme@umassmed.edu

Website: Office of Graduate Medical Education - GME Staff Information

Dual Employed Physicians

Dual Employed Physicians (UMass Chan and UMass Memorial Health)

General Topic Contact  

Dual Employed Physician questions about:

UMass Memorial Health HR Contact Information

 

  • Benefits
  • Wellness
  • Payroll (from UMass Memorial)
  • Development
  • Learning
  • Performance
  • Recognition

HR Employment Verification

508-793-5634

Leave of Absence Office

508-793-5628 | Email

Labor and Employee Relations

508-334-6564 | Email

Retirement Planning

Pension Service Center

855-286-6992

Organization and People Development

508-793-5606 | Email

Pay Statement

HR Direct Platform (UMass Chan Pay Statement)

Website: UMass Chan Medical - HR Direct Access Platform 

 

Payroll and paychecks 
  • UMass Chan Paycheck

UMass Chan Payroll Office

Phone: 508-856-7855

Email: PayrollUMassChan@umassmed.edu

  • UMass Memorial Health Paycheck

UMass Memorial Health

Phone: 508-793-5681

Email: hrcomp@umassmemorial.org

Website: UMass Memorial Intranet (requires intranet access)

 
Tax form questions including W-2, M-4 and other state tax forms 
  • UMass Chan Tax Form Questions

UMass Chan Payroll Office

Phone: 508-856-7855

Email: PayrollUMassChan@umassmed.edu

Website: UMass Chan Medical - HR Direct Access Platform 

  • UMass Memorial Tax Form Questions

UMass Memorial Health

Phone: 508-793-5681

Email: hrcomp@umassmemorial.org

Website: UMass Memorial Intranet (requires intranet access)

 

Other HR Contacts

Unsure who to contact?

Refer to the detailed "Contact HR" web page or the "HR FAQs" ("Contact HR" and "HR FAQs" pages require intranet access).  

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