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Immigration Services is your resource for immigration matters and the University's liaison with U.S. federal agencies that are concerned with issues related to international students and employees who are working or studying here. We provide support and advising services to UMass Chan Medical School's international student and scholar community, as well as to the academic and research departments that host them.

Vanessa PicVanessa Long, M.S.

Director, Immigration Services

Vanessa Long has served as the Director of Immigration Services, in the Human Resources Office for UMass Chan since August 2014. Long has over 15 years of student and scholar advising, program development and organizational management experience. Faculty, scholars and students turn to her for insightful advice and strategic direction. Long offers a demonstrated ability to promote positive intercultural communication, interpret a solid understanding of the U.S. Immigration system, and educate others on HR related immigration, policy and nonresident tax issues. Long holds a Master of Science Degree in Environmental Studies from Antioch University New England and a Bachelor of Science in International Affairs from Florida State University.

Melissa Scher - 2.jpgMelissa Scher

Sr. Manager, Immigration Services

Melissa Scher has served as an Immigration Specialist II, in the Human Resources Office for UMass Chan since March 2014, serving as Sr. Manager of Immigration Services since May 2022. Prior to joining UMass Chan, Scher has worked at law offices, Seyfarth Shaw LLP and Fragomen and in higher education at Babson College providing immigration services and solutions. Scher’s specialties include F-1 and J-1 visa regulations, nonimmigrant and immigrant visa categories. Scher holds a Bachelor of Arts in Spanish for the Business Professions from Worcester State University.

KATE.jpgKate Carroll

Immigration Systems and Compliance Manager

Kate Carroll has served as an Immigration Specialist in the Human Resources Office for UMass Chan since October 2012, serving as Immigration Systems and Compliance Manager since November 2020. Carroll is the Primary Designated School Official (PDSO) for UMass Chan's F-1 student program and an Alternate Responsible Officer (ARO) for UMass Chan's J exchange visitor program. She has been working in the field of immigration advising since 2004. Kate currently serves as a primary point of contact for foreign national residents and fellows in UMass Chan's Graduate Medical Education (GME) program. Carroll also serves as the UMass Chan Sunapsis super-user and is responsible for eForm development and maintenance. Carroll holds a Bachelor of Arts Degree from Dickinson College and is pursuing a Masters Degree in Technology Management at UMass Dartmouth.

Veda Genkos - 2.jpgVeda Genkos

Immigration Specialist II

Veda Genkos has served as an Immigration Specialist II, in the Human Resources Office for UMass Chan since September 2019. Prior to joining UMass Chan, Genkos worked in higher education serving in the International Students & Scholars Office at Clark University for over 16 years. While working at Clark University, Genkos served most recently as Assistant Director acting as a Designated School Official (DSO) and Alternate Responsible Officer (ARO). Genkos specialty is the Student and Exchange Visitor Information System (SEVIS) in which she has over 9 years’ experience.

Veda Genkos - 2.jpgDanielle Tillilie

Immigration Specialist II

Danielle Tillilie has served as an Immigration Specialist II in the Human Resources Office for UMass Chan since November 2020. Prior to joining UMass Chan, Tillilie has worked as an international student and scholar advisor at the Institute for International Education, Johns Hopkins University and Virginia Polytechnic Institute and State University. Tillillie’s specialties include F-1 and J-1 visa regulations. Tillilie holds a Bachelor of Arts in Spanish from the College of Charleston and a Master of Arts in Curriculum and Instruction (ESL) from Arizona State University.

Kaitlyn JanosKaitlyn Janos

I-9 Project Assistant

Kaitlyn Janos has served as an Immigration Services Project Assistant at UMass Chan Medical School since January 2019. Prior to joining the Immigration Service Office, Kaitlyn has been with the Human Resources department since October 2017, where she worked in the Service Center. Kaitlyn has become the super user for Tracker I-9 project and spends much of her time focused on data information for the Immigration Services Office.

Please click here for Immigration Services Team Assignments to UMass Chan Departments


Office Locations

South Street (Shrewsbury) Campus
333 South Street, HR 2nd Floor
Shrewsbury, MA 01545
Main Phone Number: (508) 856-5260 [select option 3]
Fax Number: (508) 856-5922

Medical School Building - Worcester Campus
5th Floor, Room S5-109, in the Pathology area. Take a right then immediate left as you exit the elevators, then turn down the hallway on your right. The office will be on your left facing the courtyard. 

Appointment Availability
Walk-in hours for quick questions, document collection, etc., are available at the Medical School Room S5-109 at the following times:

  • Tuesdays from 10am - 12pm and 1pm - 4pm

Virtual or in-person advising is also offered by appointment. Please contact your department's designated immigration team member to schedule a meeting.