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Contacting the Immigration Services Office (ISO)

Immigration Services is your resource for immigration matters and the University's liaison with U.S. federal agencies that are concerned with issues related to international students and employees who are working or studying here.  We provide support and advising services to UMass Chan's international student and scholar community, as well as to the academic and research departments who host them.

Office Locations

South Street (Shrewsbury) Campus
333 South Street, HR 2nd Floor
Shrewsbury, MA 01545
Main Phone Number: (508) 856-5260 [select option 3]
Fax Number: (508) 856-5922

Lazare Research Building (LRB) - Worcester Campus
Room 815 - 8th floor in the Biochemistry and Molecular Pharmacology area. Take a right as you exit the elevator and head down the hallway to your right. The office will be on your left hand side about halfway down the hallway. 

Appointment Availability
Walk-in hours for quick questions, travel signatures, document collection, etc., are available in the LRB room 815 at the following times:

Mondays 1pm - 4pm
Tuesdays 11am - 1pm
Wednesdays 11am - 1pm

Virtual or in-person advising is also offered by appointment. Please contact your department's designated immigration team member to schedule a meeting.

General Email: *

*Use general e-mail if you are unsure of which ISO team member is assigned to your department. Otherwise, use our Immigration Services Team Assignments to UMass Chan Departments linked below to see a list of UMass Chan departments supported by each ISO team member.

Immigration Services Team Assignments to UMass Chan Departments

Vanessa Paulman, Director, Immigration Services
Kate Carroll, Immigration Systems and Compliance Manager
Melissa Scher, Immigration Services Manager
Veda Genkos, Immigration Specialist II
Danielle Tillilie, Immigration Specialist II
Kaitlyn Janos, ISO Project Assistant