How to find support for the CMS at UMass Chan
Monday, February 23, 2026
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Depending on your need, here are a few ways to reach out for help with the content management system, Optimizely CMS.
Submit a support ticket to IT
CMS Support
Request assistance and guidance with content editing, accessibility or Siteimprove
CMS Account
Request access to edit a CMS website
New Tenant
Request a new stand-alone site with its own branding
New Website
Request a new microsite on the university’s website (umassmed.edu)
Reach Us by Email
While support tickets are the best way to submit your queries, you can also send us an email:
OptimizelyCMS@umassmed.edu
CMS Office Hours
Join us for Optimizely CMS Office Hours, held weekly on Thursdays from 2 to 2:45 p.m. Eastern Time.
- Add the meeting to your calendar
- Review previously recorded meetings
CMS Office Hours
Self Guided Training
Once you have a CMS account, review training guides and resources to find your way around the CMS
- Getting Started - first time editors, begin here. Long term editors, come back for a refresher.
Under the Getting started page, you will find
CMS training video
Accessibility
It is the responsibility of the content editor to adhere to the University of Massachusetts World Wide Web Guidelines, especially to comply with:
Siteimprove
Siteimprove is the tool we use for website analytics, tracking the health and perfomance of sites hosted within the CMS.
