Self-Service Tools

The Information Technology department strives to provide you with the best tools that will assist you in performing your job as well as providing value to UMass Medical School.

We are excited to offer effective Self-Service tools to empower you to be more productive and efficient. The Information Technology department offers tools for the workplace that include the ability to reset your password, modify your UMass Outlook Contact Information, free training on Microsoft products such as Outlook, Word, Excel, PowerPoint and Access and the ability to log your own Helpdesk ticket.

In addition, we offer free tools for home that include McAfee antivirus, Microsoft Office as well as many more tools that can be found in the IT Softstore.


                         Tools for the Workplace

Software Center

Need software?  Check out the Software Center 
for titles that are available for UMMS computers. 
Order and have it installed while
you work. 
No Technician visit required!

Reset Your Password 

Never get locked out again!  Register your secret
questions here and you can reset your own
password if you ever forget it.

Update Outlook Info 

Ever notice your phone number or job function
was incorrect in the Outlook Address Book?  Go
here to change it.

 Submit a Ticket

Need to report a problem or ask a general
question?  Click here to contact the Help Desk

 Connect to VPN

Need to work remotely?  Go here to download
and access our VPN options.


FREE Microsoft Training

Microsoft Imagine Academy

Want to learn more about how to use your favorite Microsoft
products (Windows and Office programs)?  We are proud to be
able to provide FREE access to the Microsoft Imagine Academy for 
UMMS employees and students! 

                      Click the logo to get started today!

Microsoft Imagine Academy
  1. Log in with your Microsoft account (create one if needed - it is different than your UMMS network login)
  2. Register your enrollment code:
    • Use your UMMS email address, and
    • Enrollment code:  3K97J3QAM2AX49
  3. Complete your profile setup
  4. Choose your course and start learning!


FREE Tools for Home 

Windows   Mac

Protect Yourself and Download Today!
McAfee Antivirus is a premier antivirus
solution used all over the world.  We
are proud to be able to provide it to
all UMMS employees and students for FREE!
MS Windows  
MS Office

Working from home?  Need Microsoft
Windows or Office for your home computer?
Visit this web page to have free access to both products, plus a wide range of discounted software benefits.
NOTE:  You will need to log in with your UMMS network account to view the available software.