IT Leadership Team
Greg WolfChief Information Officer
Greg is a seasoned IT executive, passionate about the role of technology in improving healthcare. Bitten by the life sciences bug, Greg devotes his considerable energies towards leading technology organizations towards meaningful Health IT solutions.
Greg has demonstrated that success in leading an IT organization begins with developing a powerful culture of innovation and accountability. He strives to surround himself with equally passionate technologists, prepared to extend that culture to the deepest corners of an IT department. Greg measures progress simply by the success of his customers and partners. Greg is certain the future of American healthcare depends on leveraging technology in profoundly new ways. He is immensely proud of how his teams have enhanced the capabilities of world class scientists, the effectiveness of electronic health record systems, and the productivity of vast organizations. Yet Greg is certain the best is yet to come.
Greg loves sailing, boating, and everything else about living near the sea.
Suzanne BarnesACIO, Infrastructure
Suzanne joined UMass Medical as the Associate CIO of Infrastructure in 2017. She is responsible for data center, engineering, network, and telephony services, and coordinates related change throughout the Medical School’s technology ecosystem.
Suzanne has Bachelor of Science and Master of Science degrees in Computer Science from Boston University; she is also ITIL v.3 certified. Suzanne has worked in both medical and higher education organizations and specializes in strategic planning, business process re-engineering, and disaster recovery.
Suzanne’s leadership enables the Shrewsbury data center to house computer systems infrastructure for three UMass campuses - Dartmouth, Lowell, and the Medical School. This shared infrastructure is a key priority of the UMass board of trustees' Effectiveness and Efficiency initiative.
Suzanne lives in the Hopkinton area and has served on the board of directors of Bancroft School.
Brian ColemanInformation Security and Compliance Officer
Brian joined UMMS as the University's Information Security Officer in December 2013. He is responsible for ensuring that UMMS information is properly secured and university employees and students are aware of the importance of protecting confidential data. Brian brings to UMMS 20 plus years of IT management experience in Financial Services and Health Care, the last 10 years leading high performing Information Security teams. Brian has enjoyed success in implementing effective security programs and policies by partnering with stakeholders across the enterprise. He has a track record of working with management and users alike, educating and empowering them to play a critical role in protecting information. Brian prides himself on leading effective and cohesive teams and enjoys coaching and mentoring others towards reaching their career and life goals. He is excited about the opportunity to apply his experience towards building a "world class" Information Security program at UMMS.
Brian has achieved his Certified Information Systems Security Professional (CISSP) and Certified Information Security Manager (CISM) certifications and has presented at numerous information security and privacy forums.
Brian was born and raised in the Boston area and is a “die hard” Red Sox and Bruins fan. He now lives in Connecticut with his wife Susanna where they both enjoy hiking and bicycling the trails and back roads of central New England.
Francesca D’AngeloACIO, Engineering
Francesca is an innovative technology professional with experience in implementing industry best practices to improve delivery and customer service including Agile/Scrum. She has a proven track record of recruiting, directing, coaching high-performance teams, and driving performance in fast paced changing development environments.
Recently joining the health and education space, Francesca is focusing her strengths on building strong IT development teams that marry the power of technology with the energy and passion of health sciences education.
Hailing from an entrepreneurial background, Francesca understands the importance of building strong partner relationships, managing key accounts, increasing revenue and market share, and improving ROI. Her experience in building alliances has built strong and lasting organizations.
Creating a culture of innovation and excellence is really where Francesca’s passion lies. She knows that dedicated, happy, and talented people are the core of every successful enterprise.
Francesca enjoys all kinds of music including the wind in the trees and the sound of the ocean. She is loves travel and fine cuisine… and has an affinity for making jewelry.
Specialties: IT Automation Solutions Development and Delivery, Scrum/Agile, Managed IT Services Technical Solutions, Organizational Development, Outsourcing, Professional Services, Strategic Thinking, Building Partnerships, Innovation, Vendor Management, Compliance, SSAE16.
Patricia LanzillottiACIO, Academic Technology
Patricia is an accomplished IT management leader with 25+ years of experience in research and the higher education sector. She creates and promotes the vision for organizational growth and performance by defining enterprise technology strategies and solutions that improve efficiencies, support organizational goals and maximize the technology investment. Patricia combines her passion for both science and technology. She started her career in scientific research and found a unique opportunity to dive into the world of technology.
Patricia dedicates her efforts to ensure cross-organizational collaboration to achieve common goals. With her valued understanding of the need for partnerships within an organization, her interactions with colleagues throughout the University increase synergy and enhance technical capabilities. Patricia manages academic technology, to support the mission of the academic communities.
When not working Patricia enjoys time at Cape Cod.
Jomol Mathew, PhDACIO, Data Science and Technology
Jomol Mathew, Ph.D., oversees Data Science and Technology which includes clinical and research data integration, analytics, data visualization, and high-performance computing at University of Massachusetts Medical School (UMMS). Dr. Mathew also directs the clinical informatics for the Clinical and Translational Science Center (UMCCT) at UMMS. She co-founded D3Health, a Center for Improving Patient and Population Health through Integration of Advanced Digital Technologies, Analytics, and Decision Support.
Dr. Mathew completed her postdoctoral fellowship in Biostatistics and Bioinformatics from New York University School of Medicine and her Ph.D. from the University of Massachusetts Amherst.
Holly PowderlyACIO, Customer Services
Holly is a seasoned information technology (IT) professional with experience across many IT disciplines. She is a proven leader with over 20 years of IT experience across two continents and five countries: the United States, Holland, Sweden, Switzerland and Canada. During her career Holly has served as a Business Systems Analyst, IT Project Manager, Director of the IT Project Management Office, Associate Chief Information Officer (ACIO), and interim CIO. She has successfully managed teams responsible for software development, implementation, and support. Holly is passionate when it comes to customer service and continuous improvements. She believes, “A project is not complete because the date has arrived; a project continues long after the go-live date.”
Holly is currently the Associate CIO of the Customer Service group of the IT department at UMass Medical School. When Holly took this position in 2013 she dedicated herself to radically improve IT customer service and satisfaction. Holly’s previous successful experience with a versatile customer base helps her better understand and meet the IT needs of UMass customers, be they students, researchers, faculty, or staff. Holly’s unique style of engaging the entire IT organization and leading it to recognize the efforts required to provide excellent customer service has already proven successful. Holly is keen on the “human factor” in the success of every project.
Holly enjoys boating in the bay around Warwick and East Greenwich RI. She calls a 36’ Carver her summer home and docks it at Dickerson’s Marina while she skirts around the bay in her 14’ inflatable. Holly is also the owner of 5 birds, African Grey, Meyer, Cockatiels and Parakeets.
Joseph BowenDirector, Productivity Services
Joe is an accomplished leader with over 20 years of experience in Information Technology. He has a significant record of achievements in challenging fast paced organizations and establishing and leading cross-functional teams within distributed environments in multiple industries. He has consistently created high organizational credibility and value due to strong leadership skills, the ability to assess client needs, and a history of maximizing resources.
As the Director of Productivity Services, Joe works to implement support processes, self-service capabilities and create new IT services to allow employees of all divisions, as well as students an easy way to obtain new hardware and software and maintain security protections of existing systems while still allowing people the flexibility to use their systems in new, collaborative and innovative ways. These initiatives transform our support organization to be your proactive partner in growing the school’s use of technology for the benefit of all those we serve.
Joe has spent a great deal of time in the entertainment industry as an owner of a chain of movie theatres and enjoys discussing the lesser-known inside scoop of the Hollywood entertainment world, including fun ways to throw a party.
William DavidDirector, Scrum Practice
Now well into his second decade of experience in delivering technology solutions to a broad base of clients in the financial, healthcare, research, and manufacturing sectors, Bill has been a successful manager of large, cross-functional teams (client, offshore, and internal consultant resources) through all phases of the software development project lifecycle. Bill honed his expertise through his experience within the digital solutions agency, Ayantek; at the digital solutions agency, Molecular (Roundarch Isobar); the "Big 5" consulting firm, Andersen Business Consulting; and within the IT group at the University of Massachusetts Medical School (UMMS). In his current role, Bill has the dual focus of refining the overall agile delivery process in UMMS IT Engineering and ensuring a consistent project delivery approach across all teams supporting Commonwealth Medicine program initiatives.
Bill returns to UMMS after his role as Ayantek's AVP of Delivery, where Bill led clients and project teams through a consulting, design, and engineering process to successfully manage and expand customer relationships and deliver Ayantek’s services. As AVP Bill utilized his management and technology consulting expertise to gather requirements and make business recommendations to customers’ C-level/executive, technical, and marketing teams. Bill’s success in the role was distinguished by outstanding management and communication skills, attention to detail, and knowledge of web and business consulting best practices.
When not at work Bill enjoys spending time with his family, which less often includes being a chauffeur to get them around to various sports, school or music commitments all over New England now that they are driving!
Bill has a BA from Boston College and completed his MBA with a dual concentration in Health Systems Management and Finance at the University of Connecticut.
Scott DziewietinDirector, Engineering
Scott is the lead technologist for UMass Medical School's digital presence, which generates more than 10m page views per year, engages with more than 25,000 global contacts, and converts visitors at above-benchmark rates.
Previous to UMMS, Scott worked in sales in the Boston area and studied 19th century New England literature at Westfield State University and Radford University.
Paul LangloisDirector, Research Computing
Paul has over 12 years of software engineering experience. He has worked as a lead software engineer in financial, insurance, and energy conservation industries. Paul has been responsible for overseeing the development of large enterprise-wide applications including centralized cloud-based services. His career thus far has been propelled by identifying, building and leading teams which bear skillful technologists, innovative thinkers and great camaraderie. He is extremely passionate about exploring cutting edge software and information systems. “I constantly yearn for knowledge, whether it’s next generation databases, business intelligence breakthroughs, or hobby robotics.”
Paul received a bachelor of science degree in computer science and has a master’s degree in Business Administration and Technological Innovation.
Interests include: Robotics, Soccer, Back-country hiking
John PelletierDirector, Network and Telecom Operations
John Pelletier joined the Infrastructure team August 2015 and reports to ACIO of Infrastructure. John has over 20 years of enterprise network, security and voice design, implementation, and maintenance experience both domestic and international. John's experience includes over ten years of experience working with the Department of Defense and DISA in various leadership roles in Iraq, Afghanistan, Bahrain, and the Marshall Islands.
John holds several high level OEM certifications to include Cisco, Juniper, CheckPoint and both Bachelor and Master of Science degrees in CIS. He is currently pursuing a Master of Science degree in cybersecurity from UMass Lowell. Most recently John was the Network Infrastructure Manager and Principal Network Engineer at PlumChoice Inc in Lowell, MA.
Khemal DoleManager, Software Engineering
Programs: IT CHCF, IT Engineering
Labs: IT CHCF, IT Engineering
Khemal is an innovative and pragmatic Software Development Leader with a proven track record of developing, managing, and delivering robust enterprise grade technological solutions and software that elegantly solve complex real-world problems. He joined the UMassMed IT Leadership Team in September of 2017 bringing with him close to two decades of well-rounded post-graduate experienced in hands-on software development, leadership, and mentoring of technologists at all levels in areas such as Command Center, Law enforcement, Image Recognition, Laser Marking and Engraving, Business Intelligence, Web, SaaS, and Cloud-native applications.
He is passionate about building and motivating development teams, and helping them improve continuously and rapidly through a metrics based approach. He cares about making things that enrich people’s lives, surrounding himself with great people, creating and fostering a culture of mutual respect and empathy, clarity of thinking, maintainable code, and highly scalable evolutionary architectures.
When not at work, Khemal enjoys spending time with his wife and two kids, usually watching their daughter figure skate, throwing a baseball around the backyard with their son, playing sports, watching movies, or tinkering with pet coding projects.
Doug HancockManager, Productivity Services
Doug has been in IT/Customer Service roles since 1984, when he began using an Apple IIe to operate a very large step and repeat camera. That led to technical school, then into a variety of technical support positions. His first role in IT Management was as a Desktop Support Supervisor with our Clinical Partner, UMMHC. In the fall of 2003 he came to UMMS and became a critical part of the Desktop Support team. During this time he became a de facto leader within the team, always striving to make things better. His impact has been felt by many customers who rely on him as a Subject Matter Expert in many areas. Over the last three years he was promoted to Lead Engineer, then Team Lead, and is now the Manager of Productivity Services.
As the Manager, he is thrilled to be able to not only 'fill in the blanks' where processes did not exist or existing ones needed improvement for the benefit of all, but also to help steer the course of the organization. Doug follows the "Leadership is action, not position" mantra and is known to lead by example whenever possible or when the need arises. He has a highly motivated team with a tremendous amount of flexibility that trusts him to aptly represent them in the IT hierarchy. He is looking forward to the upcoming improvements within IT as they will enable the move towards more proactive service and a better connected IT organization as a whole.
Doug is a highly trained vocalist, studying with a unique coach who incorporated yoga, martial arts, and Chinese medicine into her lessons. He came away with far more than just improved singing techniques, to his immense benefit. Since then he has performed in ten states, and the hard work he put in shows every time he hits a stage, singing at top volume.
Andy KressManager, Hosted Services
Andy joined UMass Medical School as the Manager of Hosted Services in 2017. He has 20-years of experience working with Information Technology infrastructure across various industries. Andy brings a customer-focused approach and strongly believes in IT is a service organization.
Andy has been successful leading teams to build, deploy, and maintain stable and secure infrastructure solutions. He is hands on with a wide range of technology which helps build a big picture view of how all infrastructure fits together to form the IT foundation for an organization.
Andy loves enjoying time with his family, camping, and learning about new technology.
Mike LamsonManager, Software Engineering
Programs: IT CHCF, IT Engineering
Labs: IT CHCF, IT Engineering
Mike started at UMass Medical School Information Technology in January 2000 as a software engineer. Since then Mike has been promoted to Sr. Software Engineer and most recently to Manager of IT Engineering. Working in healthcare, financial and the insurance fields before coming to UMass, Mike has over 20 years of experience in software development. Mike has and will always strive to deliver innovative, cost effective products while still meeting 100% of the customer’s needs.
Outside of the office, Mike loves the beach, hiking, and most of all spending quality time with his wife Kattie, and his two girls Dakota and Jorja.
Vincent LeeManager, Clinical Research Technologies
Vincent Lee, joined UMMS IT in October 2014 as a senior product owner working with multiple scrum teams in Engineering and Academic Technology groups. During his time as a Product Owner, he truly advocates for his customers and inspires his teams in delivering quality IT solutions to many clients on campus including Center for Mindfulness (Teacher Certification Program), Office of School Services (Summer Outreach) and Office of Undergraduate Medical Education (NEGEA Mobile App). More recently, he is responsible for leading the institutional effort on implementing the Clinical Trial Management System (CTMS) which went live in October 2016.
Vincent previously worked at Wolters Kluwer Financial Service as a Senior Product Manager prior coming to UMMS IT, and he has over 15 years of IT experience. Vincent holds a B.S. from Emerson College and an M.B.A. from Suffolk University.
When he is not working, Vincent enjoys the culinary arts and travel around the globe.
Steve MachadoManager, Storage and Backup Services
Steve joined UMMS in 2015 as a Senior Storage Administrative Engineer before being promoted to Manager of Storage and Backup Services within Hosted Services. He has over 10 years of storage experience including roles at EMC and Atrius Health prior to joining UMMS. Steve earned a BS in Management Information Systems at the University of New Hampshire, and later a MBA in Technology Management. Steve's passion for storage and IT technology as a whole has shaped his career starting from being a Help Desk technician in college to where he is today.
As Manager of Storage and Backup Services, he and his team are responsible for all of the SAN storage and backup infrastructure for the university. The platforms he supports is the foundation for all of IT's current and future systems. Steve leads by example through his work ethic and ability to evaluate complex problems and provide innovative solutions.
Steve is a huge proponent of the work-life balance and thoroughly enjoys spending quality time with his children, including coaching little league and playing any sports in general. He enjoys traveling, especially to the Outer Banks in North Carolina. Steve is active in his community and is a volunteer firefighter.
Chris MiltonManager, IT Engineering
Chris has over 12 years of software engineering experiences in a range of industries including manufacturing, insurance, government contracting, home appraisal, and health sciences. In Chris’s career he has been involved in producing and managing the production of enterprise solutions for multiple industries. He has consistently demonstrated the ability to lead and achieve goals set for himself and by others. He strives to explore the latest that technology has to offer with a focus on machine learning.
Chris joined the IT Leadership Team in January of 2017. His focus is to help medical school staff with their engineering needs through advanced technology solutions ranging from mobile development and HoloLens to responsive web applications and CMS systems.
Outside the office and technology Chris is family focused with his wife and two kids. In his spare time, he also enjoys endurance athletics.
Nancy NortonManager, Telecommunications
Programs: Customer Service
Labs: Customer Service
Nancy is our Telecommunications Manager and has over 35 years of Telecommunications technical and leadership experience to include the last 11 at UMMS. Prior to joining UMMS, Nancy has work at several industry leading telecommunications companies to include NEC, Verizon and Nynex BISC.
Currently Nancy is responsible for the Medical schools Telecommunications Infrastructure. This includes both enterprise and call center environments that span numerous vendor platforms and technologies to include traditional TDM as well VoIP. Nancy is responsible for the current project of migrating both the enterprise as well as Call Centers to our consolidated virtualized platform. Nancy actively participates in mentoring and skills development of the telecom team to ensure UMMS keeps pace with technology trends.
Nancy lives in Bellingham with her family and enjoys summertime at her pool with her husband and friends. She enjoys crocheting many projects for friends and family as well as for her annual church Bazaar.
Christine PimentelManager, Communication Technologies
Christine is an energetic problem-solver with 20 years’ experience in Audio Visual Services, Telecommunications, and Customer Service. She has worked for UMASS IT for 17 years advancing to various positions. She currently manages the Communication Technologies team – a creative, artistic, friendly and eager staff of ten that handle the audio visual needs of the University, maintains over 126 conference rooms both on- and off-campus, webinars, lecture capture, school-issued cell phones and the processing of calls to the University.
She works closely with department managers of UMass Medical School, UMass President’s Office, Commonwealth Medicine and UMMHC to design the applications needed for their work flow. She has developed training guides for many IT Applications and is always available to assist our customers.
Over the past three years, Christine has been a lead contact for the President’s Office on special projects involving the 5 Campus Initiatives for Cell Phone Optimization and MDM Solution. She has been instrumental in taking the lead on the Avaya VoIP Project installation, programming, training, and documentation for the phones.
Christine loves photography and dreams to retire on a cruise ship and travel the world.
Dave SartoriManager, Help Desk
Dave joined UMass Medical Information Technology Help Desk in July 2006 as a technician and has taken on progressively responsible positions in service delivery across multiple IT divisions. Dave is thrilled to return to the help desk upon being promoted to manager in 2017.
Dave's career arc began as a technician and, after five years and increasing responsibilities, Dave was recruited to the Engineering division, where he helped support third party applications critical to Commonwealth Medicine and Medical School daily operations.
In 2015 Dave returned to customer-facing problem solving and was promoted to senior desktop technician with Productivity Services. However, sometimes when an opportunity knocks really loudly, you just have to listen. That opportunity, to return to help desk as manager and to help continue leading and transforming the IT customer service culture, is an exciting next step in Dave's career arc.
Dave is thrilled to be involved again with such a talented team.
Vivek SrivastavaManager, DevOps
Vivek Joined UMMS IT in 2014 as a Manager, DevOps. He has over 23 years of IT (software Development, Quality Assurance and DevOps) experience in manufacturing, sales, infrastructure management, E-learning and health care domain. With his experience and knowledge, he provides customer satisfaction, by directing the team in proper planning, implementing and collaborating. He strongly believes in agile principles and is certified Scrum Master.
As Manager of DevOps, Vivek focus is to fill in the gaps between functions, listen to the ideas and concerns of peers, and seek ways to improve DevOps processes, empower DevOps engineers and unify DevOps across the teams/locations and take continuous integration and system operations to the next level.
Outside of work Vivek loves to spend time with his wife and daughter, watching movies/thriller drama.
Michael WestfortManager, Curricular Innovation
Drawing on more than 20 years of leadership experience in educational technology, Michael brings vision and strategy for the integration and innovative applications of technology. His experience across the United States working in higher education and independent schools has provided numerous opportunities to develop customized and innovative technology applications and programs that have transformed the teaching and learning process. He loves riding the IT evolutionary wave and discovering powerful applications with purpose for positive change in education.
Working with dedicated and seasoned professionals in the Instructional Technology team at UMMS, Michael advocates for the advancement, use, and integration of technology on behalf of students, faculty, and staff. In close collaboration with academic entities, Michael and the Instructional Technology team ensure that user needs are incorporated into academic technology plans with an eye toward continual research, implementation, and assessment of effective instructional design activities. He is excited to lead a team that is unified in the pursuit of excellent customer service and the delivery of high-quality projects.
Michael loves spending time with his wife and being a father to his children.
Deborah Woodbury-DoironManager, IT Engagement
Deborah joined UMMS in 2001 managing a portfolio of 40+ IT solutions involving life safety systems, access control and video management, integrated workplace management, asset and inventory control, property risk management, emergency notification, and business intelligence, including the development of PeopleCube, an administrative data lake.
Deborah’s more recent work has been to provide leadership in defining, forming, and guiding a new Enterprise IT Delivery (EITD) team responsible for implementing large, enterprise-wide technology solutions and selected intra-departmental projects. In addition, Deborah is the Program manager for several foundational services like Identity Management and Office365 migration/collaboration.
Deborah believes in the value of the team. Building a team that is more than just a collection of people. Providing coaching and mentoring them as individuals to create a synergy and mutual commitment. She says “It’s great being part of a team! It makes even the craziest of days fun! I truly enjoy the people I work with.”
Abhi YalamanchiliManager, Academic Technology
Programs: Academic Technologies
Labs: Academic Technologies
Abhi has a Master of Science degree in Electrical & Computer Science with over 12 years of software engineering experience in higher education, manufacturing, finance, and publishing industries.
At UMass Medical School, Abhi leads technology teams responsible for implementing and maintaining software solutions that facilitate ongoing academic development. She carved out a niche for herself in deriving business value, improving processes, building partnerships while also being truly customer focused. She plays an integral role in implementing solutions that achieve commendable ROI in technology. She is a go-getter who loves challenges and is often seen taking pleasure in solving them with her teams. She strongly believes that only by embracing change can an organization continue to grow and succeed.
Abhi enjoys spending time with her family and loves to hike.