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Influencing Others - Effective Communication Skills

Class Name: Influencing Others - Effective Communication Skills 

Audience: All employees

Instructor: Chrissy HavilandSr. HR Marketing/Communications Specialist (click name to access biography)

Prerequisite: None

Description: Whether you realize it or not, you influence people every day - both at home and in the workplace. Effective influence is a key to success at work and in other parts of our lives. This course is about learning how to influence effectively, which can make a dramatic difference in your life. Topics include:

  • Basic Communication Skills
  • What it Means to Influence
  • What the Best Influencers Do Before They Influence
  • Short- and Long-Term Influence Methods
  • How to Choose the Best Influence Method for Your Situation
  • Workshop on Applying Influence Methods
  • Making Your Influence Welcome and Wanted

Venue: Classroom

Schedule/Timeline: Classes begin week of February 26; 90 minutes

Registration: For more details and to register*click here. Also, you may click on our HR Learning and Development website and scroll down to view course offerings and register.

*Please note, when you register, you will need to access our UMass Chan intranet site.