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Where to Find Us

Striving to provide a professional, courteous experience to anyone in need of IT services. 

Located in multiple locations, we provide the framework and endless support to all UMASS community. 

Got a question about IT service or need support? We have several ways you can get in touch with us, from self-service to contacting Help Desk directly, you'll find what you need below.


We recommend browsing the “How Do I” section for answers to common questions. If you are unable to find the answers you need, you are able to submit a ticket or get in touch via the Help Desk Portal.



Walk-in locations:

Due to the current Covid-19 Pandemic, our walk-in locations are closed at this time. For assistance please enter a ticket in our self-service portal or send an email to For emergencies, please call us at 508-856-8643.

Hours of Operation:

Monday - Friday 
Walk-In Locations: 7:30am - 5:30pm 
Phone Support: 7:30am - 5:30pm

Phone: 508-856-8643

Note: We aim to reply to emails within one working day. If your query is of an urgent nature, you may wish to call us.