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Frequently Asked Questions (FAQ)

Welcome to UMass Chan Medical School's interprofessional Center for Experiential Learning and Simulation (iCELS)

About UMass Chan Medical School iCELS

What time is UMass Chan Medical School iCELS open?

Our regular business hours are 8:00am–4:30pm on Monday–Friday, but activities beyond regular business hours are available upon request. You can contact us to make arrangements.

What kind of simulations does iCELS run?

iCELS runs healthcare simulations at client locations throughout New England and beyond, as well as our main location in Worcester, to help improve healthcare outcomes. The Worcester facilitiy, which is equipped to run at least 20 sessions concurrently, was launched in 2012 with the opening of the Albert Sherman Center. However UMass Chan Medical School has been running simulation activities since 1982, making it one of the longest-running simulation programs in the country - take a short trip down the history of Standardized Patient in Healthcare Simulations and learn about its signifiance. Therefater, visit our Course Catalog, which provides a list of our most popular simulation sessions - this is a great place to start as you will find relevant courses, some of which can be cutomized to your group's learning needs.

About Continuing Medical Education (CME) Certification Courses

What CME Certification courses can I take at iCELS?

The UMass Chan Medical School Office of Continuing Medical Education (OCME) runs the following courses at iCELS: 

  • Basic Life Support (BLS) Cardiopulmonary Resuscitation (CPR) for Healthcare Providers
  • Advanced Cardiac Life Support (ACLS)
  • Pediatric Advanced Life Support (PALS)
  • Advanced Trauma Life Support (ATLS)
  • Fundamentals of Critical Care Support (FCCS)

For details and registration, please visit the UMass Chan Medical School Office of Continuing Medical Education (OCME) Department's website by clicking here.

Where are the CME Certification courses located?

CME courses are held at the second floor of iCELS, which is located at Albert Sherman Center (368 Plantation Street, Worcester, MA) of UMass Chan Medical School. Please plan for your trip by visiting this handy guide on getting here. If you do not have existing reserved parking at UMass Memorial Medical Center or UMass Chan Medical School, please park in the “South Road Parking Garage” for visitors, whch is adjacent to the main Hospital entrance. Current rates for parking in the visitor garage can be found at Parking for BLS, ACLS, PALS, and FCCS are not reimbursible. For ATLS, learners may request a parking voucher at iCELS reception desk. For the latest updates, please visit the UMass Chan Medical School's Office of Continuing Medical Education (OCME) Department's website.

My question about a CME course isn't answered here. Who can I contact?

If you have a question or concern about a CME certification course such as BLS, ACLS, PALS, ATLS, or FCCS, please feel free to contact our Office of Cointinuing Medical Education (OCME) at or call 508-856-3041. A member of the certification courses team will respond as soon as is possible. We appreciate your patience, as we receive a high volume of inquiries.