UHealthSolutions to help patient communications at Kennedy CHC

New partnership will give clinicians and staff more time to engage with patients

April 25, 2012

UHealthSolutions, Inc., a UMass Medical School affiliate, is piloting enhanced patient communications services for community health centers through a new partnership with the Edward M. Kennedy Community Health Center (Kennedy CHC). The two organizations will work collaboratively to design and develop a suite of services targeting the needs of community-based health care organizations.

UHealthSolutions, a nonprofit company that manages business operations for health care organizations, will provide the Kennedy CHC with after-hours answering services, patient scheduling and outbound appointment reminder calls. This will give the Kennedy CHC clinicians and support staff more time to engage with patients and provide patient care. UHealthSolutions is committed to promoting a culturally competent and linguistically diverse workforce to ensure an engaged experience for patients. The opportunity to partner with the Kennedy CHC will provide valuable insight to UHealthSolutions in the design and implementation of enhanced patient communications services for community-based health care organizations.

“I am excited to start this relationship with the Edward M. Kennedy Community Health Center,” said David P. Crosby, managing director of UHealthSolutions. “This collaborative approach ensures that the patient is at the center of all communications, and allows health center staff to do what they do best—provide exceptional patient care.”

“This new relationship will allow us to realign resources and focus our attention on the patient,” said Antonia G. McGuire, Kennedy CHC president and chief executive officer. Kennedy CHC is a private, nonprofit community health center that serves more than 100 communities in the greater Worcester and Metrowest areas. “I look forward to working with Dave and the UHealthSolutions team to create and deliver additional communications services to better serve our patients.”

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