Room Reservation FAQs

Q: Can I reserve the Albert Sherman Center lobby area or the open corridor area inside the ASC  Cafe?
 No, the ASC lobby and open corridor cannot be reserved based on fire code regulations.

Q: Will Room Reservations confirm receipt of pending requests?
A pending email is sent electronically when a reservation is submitted in Resource Scheduler Home page.

Q: Can Room Reservations give out contact information for a room that is already booked?
No. Room Reservations does not disclose information about clients to avoid pressure being put by one group on another to release a room.

Q: What if another meeting is in the room?
Bring approval confirmation to all meetings. If an unauthorized group is using the room, the confirmation will prove a reservation. Meetings are also posted on a weekly basis outside of each room. If a group refuses to leave, call Room Reservations handle the conflict. Please be aware that with the current Room Reservations software it is IMPOSSIBLE to double-book.

Q: What if the room is locked?
The only rooms routinely locked are the computer and videoconference rooms. Those keys may be signed out in S3-104. For all other rooms, call Campus Security at x63296 to unlock them.

Q: How far in advance can space be scheduled?
Room Reservations books on the school fiscal year: July 1st -June 30th. Any date within that time frame may be requested. Requests for the NEXT fiscal year are accepted beginning every March 1st. See Policies and Procedures for more information.

Q: Can rooms be scheduled on state and national holidays?
A: Room Reservations is under the University of Massachusetts Medical School, is a state agency, and 
is not open on national and state holidays. No audio visual, catering or EBS services will be available
on national and state holidays for rooms scheduled through Reservations.

Q: How to make an appeal/complaint?
Contact the Room Reservations Coordinator by email to . The appeal/complaint will be referred to the appropriate person.

Q: Are refreshments allowed in the rooms?
All rooms allow for refreshment, full catering services are allowed  only in  rooms marked"Catering Allowed".

Q: What if the scheduled room is not clean?
All groups are responsible for cleaning up after themselves (unless otherwise arranged with EBS). If a room is not clean upon arrival contact EBS and notify Room Reservations  for follow up.

Q: Is the use of unoccupied rooms with out a approved reservation allowed? 
No.Use Resource Scheduler Quick Reserve feature to schedule a last minute space. Unauthorized groups will be required to vacate.

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