Where to Find Us

Striving to provide a professional, courteous experience to anyone in need of IT services. 

 Got a question about IT service or need support? We have several ways you can get in touch with us, from self-service to contacting Help Desk directly, you'll find what you need below.

Self-service

We recommend browsing the “How Do I” section for answers to common questions. If you are unable to find the answers you need, you are able to submit a ticket or get in touch via the Help Desk Portal.

Walk-in location:

Main Campus Building - S1-112

Monday-Friday 8:00am-5:00pm

Our walk-in location can be found on the first floor of the Main Campus Building past the elevators.

Phone: 508-856-8643
Email: helpdesk@umassmed.edu

Note: We aim to reply to emails within one working day. If your query is of an urgent nature, you may wish to call us.