Information Technology Blog

Check Out The Enhanced Self Service Portal!

Posted On: Friday, September 22, 2017 Posted By: Christine Pimentel Tags: Help Desk, Information Technology

Click here for the Enhanced Self-Service Portal: https://umassmed.service-now.com/sp
Log in with your UMass Medical School NT Account

 New Version highlights:

  • Open an Incident
  • Quick Links to popular UMass websites. Example: E*Value, O365, Zoom, EpiServer
  • Alerts on outages
  • You will see the name of the IT Staff Member working on your ticket
  • You will see an Estimated Completion Date
  • You may add a comment to the ticket
  • You may cancel your ticket
  • You will get email notifications as the ticket is being worked on.
  • Access the portal via your mobile device.

COMMENTS

comments powered by Disqus