Check Out The Enhanced Self Service Portal!
Posted On: Friday, September 22, 2017
Help Desk, Information Technology
Click here for the Enhanced Self-Service Portal: https://umassmed.service-now.com/sp
Log in with your UMass Medical School NT Account
New Version highlights:
- Open an Incident
- Quick Links to popular UMass websites. Example: E*Value, O365, Zoom, EpiServer
- Alerts on outages
- You will see the name of the IT Staff Member working on your ticket
- You will see an Estimated Completion Date
- You may add a comment to the ticket
- You may cancel your ticket
- You will get email notifications as the ticket is being worked on.
- Access the portal via your mobile device.