Information Technology Blog

Simple Self-Service Portal for your Help Desk Tickets is live!

Posted On: Friday, June 16, 2017 Posted By: Christine Pimentel Tags: Help Desk

  • New email structure with hyperlink to the Self-Service Portal for your tickets. Login with your UMass Medical School NT Account.
    https://umassmed.service-now.com/sp
  • You will see the name of the IT Staff Member working on your ticket
  • You will see an Estimated Completion Date
  • You may add a comment to the ticket
  • You may cancel your ticket
  • You will get email notifications as the ticket is being worked on.

Requests (RITM)- You need something

Incidents- Something is broken 

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