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Information Technology Blog

Knowledge Has Arrived on the Help Desk Portal!

Posted On: June 20, 2018 Posted By: Traci Heikkinen Tags: Customer Service, Help Desk, Information Technology

Try out the newest component of the help desk portal! 

The knowledge base provides articles on how to fix common issues like "Map a Network Drive", as well as answers to questions like "How do I get a Qualtrics account?"

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Check Out The Enhanced Self Service Portal!

Posted On: September 22, 2017 Posted By: Christine Pimentel Tags: Help Desk, Information Technology Comments count

Simple Self-Service Portal for your Help Desk Tickets is live!

Posted On: June 16, 2017 Posted By: Christine Pimentel Tags: Help Desk Comments count

Customer Service Initiatives

Posted On: August 19, 2015 Posted By: Jonathan Jamrog Tags: Customer Service, Help Desk, Information Technology

Customer service faces a unique set of challenges.  Amongst changing needs and faster technology, we are tasked with keeping up with the every-day needs of our customers.  We are approaching this task while being mindful of our rapidly growing technology needs of our customers and using the very same technology to further assist them while not losing sight of personal communication.

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