Managing Your Password
Your UMassMed domain password expires every 60 days. You will need to change your password to continue to access areas within the UMassMed network. Areas that are affected include:
UMassMed email | HR Direct | Your UMassMed PC | UMassMed WiFi
At this time, call or email the helpdesk: email@example.com or 508.856.8643
The security restrictions for UMassMed domain passwords are as follows:
At least one capital letter
At least one lower case letter
At least one number or special character
Cannot be one of your last 10 passwords
Cannot contain your first or last name
Cannot contain the last 4 digits of your SSN.
If you work for FHCW any of the people below may request a password change on your behalf:
If a password reset is required for a UHS Employee, a password reset requested can be accepted on behalf of other employees via email from any of the following UHS Authorized Employees:
- Jeff Auger
- Greg Lonnqvist
- Chana Thibodo
- Alma Morales
- Darlene Block
- Alex Valle
- Paula Lehner
- Kerrie Topi
- Linda Aggas
- Ben Ortolaza
- Lyndsy Ferreira
- Jennifer Guy
- Cynthia Landry
- Larissa Proctor
- Susan King
Your manager will need to email the helpdesk requesting a password reset.
You can change your password at any time by logging into pwreset.umassmed.edu.
If your password has not expired, either
Press Control + Alt + Delete on your PC keyboard and select Change Password
Login to mail.umassmed.edu on either a PC or Mac and select Change Password from the Options menu in top right hand corner.
If your password has expired
- Log into pwreset.umassmed.edu on a non-domain device (cellphone, personal computer, etc.), attempt to login to remote.umassmed.edu on a non-domain device
- Call the Helpdesk at 508-856-8643 if you are paid by the Medical School or are a student.
When calling the Helpdesk to reset your password, be prepared with the last four digits of your SSN or your employee or student ID number.
You may also bring your ID down to our desk at either 333 South Street or UMass Campus for a password reset.
You may only change your password once within 24 hours without Helpdesk assistance.