Working Remotely

Working Remotely

You may occassionally need to work from offiste.  In order to do this effectively, we have provided you with a way to work remotely.  Listed below are two sets of brief instructions on how to use this service, one for Macs and another for PCs. 

Please be aware that only UMass Medical School access will be encrypted when using the VPN.

System Requirements

Hardware Requirements

Junos Pulse client will run on any client endpoint that has the following minimum configuration.

CPU Intel/AMD, 1.8GHz, 32-bit (x86) or  64-bit (x64) processor
System Memory 2 GB RAM
Disk Space Install: 25Mb/ Log: 50Mb
Networking 10/100/1000 Wired Ethernet, 802.11 b/g/n Wi-Fi


Compatible Platforms
Operating System
Browsers and Java Environment

Windows 7 Ultimate/Professional/Home Basic/Home Premium on 32-bit or 64-bit platforms

Windows 8 Normal Edition/Pro on 32-bit or 64-bit platforms

Windows 8 Enterprise 32-bit platforms

Vista Ultimate/Business/Home-Basic/Home-Premium with Service Pack 2 on 32-bit or 64-bit platforms

XP Home with Service Pack 3 (32-bit only) (IPv6 features are not supported)

XP Professional Service Pack 3 (32-bit only) (IPv6 features are not supported)

Internet Explorer 8.0

Internet Explorer 7.0

Firefox 3.0 and above

Oracle JRE 6 and above


Max OSX 10.6.8, 32-bit

Max OSX 10.7.3, 32-bit

Max OSX 10.8, 32-bit


Remote Desktop (PC)

1. Go to and login with your UMassMed username and password

2. Click on the Add Terminal Session button under Terminal Sessions

Add Terminal Session

3. Enter either the name of the computer you would like to its IP address under Host and switch the Color Depth to 32 bit.

host name

4. Under Authentication, next to Username,  enter umassmed\ followed by your username (without any spaces)


5. Check off any of the boxes you would like under Connect Devices, Connect to Local Printers is usually very useful.

6. Click Add.


7. On the main page you should now see a link under Terminal Sessions.  Click that and follow the instructions to connect to your chosen device.

Remote Desktop (Mac)

  1. Verify with the help desk that you have Tier 2 access.
  2. Download Remote Desktop Client for Mac (found here:
  3. Go to and sign in
  4. Go to Pulse Secure and click Start
    Pulse Secure
  5. Minimize your browser and open Microsoft Remote Desktop.
  6. Hit the plus sign above New.
  7. rdc
  8. The two important sections are PC Name and username.  Be sure to find your IP address or computer name for use here, if you do not know how to do this, please contact the helpdesk.  Under username enter the domain\your username.  i.e. umassmed\username.

       Pulse Secure

  1. Once you have successfully indtalled it,you may also open the Junos Pulse application in your Applications folder and then use RDC.
  2. If there are no connections listed, press the plus (+) button, then fill in the fields as follows.  When completed, click Add.

         Junos ADD