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Post Approval & Emergency Support

1.      SITUATIONAL MONITORING: Approved international travel is reviewed on a rolling basis to confirm that risk dynamics do not deteriorate.  ISS may share relevant updates with travelers, and travleers are encouraged to contact ISS if questions about health, safety or security arise.

2.      MAJOR EXTERNAL INCIDENTIn the event of a major event like an earthquake or terrorist attack, UMass will reach out to share information about the event and confirm well-being.  If the surrounding situation has seriously deteriorated and/or there is a serious threat to individual  health and safety (e.g., social/political upheaval or disease outbreak), ISS will convene a meeting with senior administraiton, the traveler and/or school/project leadership. If conditions are deemed too unsafe to continue, the UMMS traveler(s) may be required to return to UMMS or their home location.  

3.      PERSONAL EMERGENCY:  Emergency assistance for a health, safety or security incident is available through the UMass Travel Insurance program, US embassies, local policy and emergency services and International Support Services.  Typically the best port of call is the UMass Travel Assistance Program (AXA), but the best resource may vary depending on circumstance

  •  If unsure who to contact or if you have questions regarding support available through UMMS or the University, call the UMMS Emergency Line at 1.508.556-4498.  Be sure to speak clearly and follow voice prompts.

Contact Us

International Support Services
Email: internationalSupport
Phone: 508.856.5746
Emergency Number:
508.556.4498 (24/7) 
UMass Travel Assistance 
Policy: ADDN10892508
1-866-693-6873(US Toll Free)
1-312-935-9242(Direct Dial)