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Our Faculty and Staff

We work as an interdisciplinary team to provide expert care of the physical, emotional, psychological, and existential aspects of living with serious illness. We see patients in the hospital at both University and Memorial campuses and in our 5-day per week outpatient clinic in the ACC Building at University.


Jennifer Reidy, MD, MS, FAAHPMJennifer Reidy, MD, MS, FAAHPM
Division Chief

Clinical/Research Focus:

Read more about Dr. Reidy here

Vandana Nagpal, MD, FACP, FAAHPMVandana Nagpal, MD, FACP, FAAHPM
Associate Division Chief

Clinical/Research Focus:

Adam Bliss, DNP, AGPCNP-C, ACHPNAdam Bliss, DNP, AGPCNP-C, ACHPN

Clinical/Research Focus:

  • Leadership of the UMass Hospice Support Program  
  • Inpatient palliative care
  • Community medicine
  • Homeless outreach
  • Quality and patient safety

Learn more about Adam Bliss' work in underserved communities here.

Deborah Horgan
Deborah Horgan
Palliative Care Administrator

Isabel Castro, DOIsabel Castro, DO

Clinical/Research Focus:

  • Inpatient palliative care
  • Mentoring trainees from communities underrepresented in medicine
  • Medical director of palliative care service at Memorial Hospital
  • Core faculty for UMass Palliative Medicine Fellowship
  • Teaching students, residents, and colleagues

Read a profile of Dr. Castro for the Workers of Worcester, a documentary photography series of portraits and interviews of frontline workers during the COVID-19 pandemic.

Rebecca Kowaloff, DORebecca Kowaloff, DO

Clinical/Research Focus:

Pamela Lane, MSN, FNP-C, PMGT-BC, ACHPNPamela Lane, MSN, FNP-C, PMGT-BC, ACHPN  

Clinical/Research Focus:

  • Outpatient palliative care
  • Board certified in pain management and palliative care
  • Complex cancer pain syndromes
  • Use of buprenorphine for chronic and cancer pain
  • Patient and family education and support

Sara Lyon, RN, MSSara Lyon, RN, MS
Outpatient Nurse Navigator

Clinical/Research Focus:

  • Outpatient palliative care
  • Triaging patient and family crises and needs
  • Guiding patients and families through a complex health care system 
  • Building networks of referring medical teams and nurse navigators to improve patient care
  • Outpatient data collection and analysis to improve outcomes

Mary-Carla MacDonald, MA, MT-BC, FAMIMary-Carla MacDonald, MA, MT-BC, FAMI

Clinical/Research Focus:

  • Inpatient palliative care
  • Cultural humility and trauma-informed care
  • Role of music in symptom management, disorders of consciousness, altered mental status, and neurologic rehabilitation
  • Clinical research with neurology and psychiatry colleagues
  • Living and dying with dignity, agency, and emotional well-being
  • Communication, relationship, and elevating patient/family voices in healthcare

Nancy McCool, LICSWNancy McCool, LICSW
Lead SW

Clinical/Research Focus:

Carolyn Murphy, MDCarolyn Murphy, MD

Clinical/Research Focus:

  • Inpatient and outpatient palliative care
  • Associate Program Director, UMass Palliative Medicine Fellowship
  • Ambulatory lead for palliative care education
  • Complex cancer and chronic pain management, including sickle cell disease
  • Serious illness communication (Vital Talk training)

Joshua Clouette, PAJoshua Clouette, PA

Clinical/Research Focus:

  • Inpatient palliative care
  • Neurocritical care
  • Serious illness communication
  • Quality improvement

Shawna Steadman, DNP, ACNP, ACHPNShawna Steadman, DNP, ACNP, ACHPN
Lead APP/Clinical Service Line Coordinator

Clinical/Research Focus:

  • Inpatient palliative care
  • Instructor, Tan Chingfen Graduate School of Nursing
  • Mentoring and empowering advanced practice providers
  • Serious illness communication
  • Quality improvement

Read more about Shawna Steadman's work and career.

Janet Tyndall, LICSWJanet Tyndall, LICSW

Clinical/Research Focus:

  • Inpatient palliative care
  • Palliative care social work lead at Memorial Hospital
  • Patient and family support and education
  • Guardianship and health care proxies