Certificate Program in Integrated Care Management

About the Program

Care Managers are key members of any Integrated Primary Care Team. No matter where your practice might be on the spectrum of integrating behavioral health and primary care, it is clear that those individuals who provide care management and care coordination are the lynchpins for success. Any member of the care team can provide these important services, but having dedicated professional care managers in a Patient-Centered Medical Home is rapidly becoming the goal toward which successful practices are working.

Background: Care management is a crucial part of the Patient-Centered Medical Home (PCMH). It is the role that can change a passive health system that waits for the client/patient to be involved into an active and engaging health system. When the system is more engaging, patients are more likely to be engaged in improving their health. Care Management is central to the success of the PCMH. Care Management can be targeted at people coping with chronic illnesses that put their health and/or social functioning at risk. Chronic illnesses are sometimes defined as "physical" like diabetes, or "mental" like schizophrenia and substance abuse, but for the purposes of this definition, we will call them all "chronic illnesses". Expertise in both the care management tasks of the healthcare world and the mental health world is necessary to do the job. In practice, Care Management, the active outreach to engage patients/clients and help them use services, is particularly applicable in situations where the engagement between the person and the health system is likely to fail: transitions of care, barriers to access, poor fit between the person’s social skills or medical understanding and the level of either required to maintain health or to access care.

CIPC is fortunate to be a part of a nation-wide research study on Behavioral Health Integration funded by PCORI and headed by the University of Vermont. This financial support has allowed us to completely revamp our Care Management course, which will be offered this Spring semester. Registration is now open for this online course.

Constructed of 20 online learning modules, "Integrated Care Management" is divided into 4 sections:

  1. Core Content
  2. Special Populations
  3. Bio-Medical
  4. Psychosocial

What Sets Us Apart

  • Convenient online format built for adult learners by subject matter experts and educators
  • Six modules cover the core content and specialized skills demanded of Care Managers in Integrated Primary Care settings; these are required
  • Additional modules provide participants with content on special populations (e.g. working with children and families, or the homeless or elder patients); bio-medical topics and psychosocial issues in care management. There is flexibility so that those taking ICM can craft the curriculum that works best for them, depending on their background and experience
  • ICM is taught by UMASS Medical School faculty actively working in the field
  • Additional live online sessions give participants a chance to clarify concepts from the course, or to explore topics and cases from their own practice
  • Participants have 6-8 weeks to finish the course for credit, but access to course materials and invitations to Q&A sessions continue for a year, acknowledging that incorporating the principles of effective care management is a process that takes time. We are committed to supporting our current participants and our alumni
  • CIPC has an outstanding reputation, having provided, over the last 10 years, online education to more than 3,600 health care professionals around the world

Course Objectives

To develop general skills at engaging patients, promoting their activation to improve their own health, and general medical and behavioral health skills to be able to connect them to appropriate services, to address questions, to teach healthy living and support patient-centered treatment plans.

Course Details 

  • The course is given twice each year - in the Fall and in the Spring
  • 20 pre-recorded e-learning modules that can be watched at any time and at your own pace
  • The learning modules are released sequentially throughout the course
  • Completion of 15 modules is required for the Certificate 
  • 5 live, online Q&A sessions with Dr. Connell, the course director, and/or UMass faculty
  • Who should enroll - anyone who works or would like to work in the expanding field of Patient Care Management (Nurses, Social Workers, Medical Assistants, etc.)
  • Continuing Education credits available - click here for details
  • Refund Policy - click here for details

Tuition and Payment

  • $800 per individual - please note that we do not allow multiple individuals to view the course with a single registration. Each individual must register separately
  • Payment can be made with a credit card, check, or institutional PO
  • Group rates and UMass discounts available, please contact a learning specialist

Technology Requirements

  • For online content: An internet connected device with speakers: laptop, desktop computer, tablet or smart phone
  • For live Q&A sessions: best done on a broadband connection  (We are not responsible for any possible phone charges/overages/internet usage, please check with your internet or phone provider)

* This course will not certify you as a care manager*


Ready to take the course?

Apply Now

▴ Back To Top
Section Menu To Top