Most common FAQs regarding the ICM Program (Group Participation):

Most common FAQs regarding the ICM Program

Here are some common concerns expressed by those charged with enrolling groups in this course:

  • How do I get help? Your personal contact for UMass Med Center for Integrated Primary Care
  • How does this course work? Is the curriculum research-based?
  • What kind of payment options do you offer for groups?
  • When is this course given?

Your personal contact for UMass Med Center for Integrated Primary Care

My name is Ellen Endter, MAT and I have been with the Center since 2014; you can email or call me anytime to have your questions about our programs answered and to help find you the resources you may need for your group. 

As an educator, I have been involved in the teams of faculty and technical staff who build our online courses.  I have an in-depth knowledge of each course and can answer specific questions or concerns about content.  I can be reached at

How does this course work? Is the curriculum research-based?

This course can be taken entirely online; content is available 24/7 so there is no need to convene a group, disrupting clinical coverage.  The course is divided into 20 e-learning modules built by educators to engage adult learners.  There are six modules that cover core content such as care plans and registries.  You can find a full syllabus here: Modules & Objectives

Research conducted over the past decade has repeatedly highlighted the need for a workforce trained in population management and team-based care.

As US healthcare advances, and as more of our population experiences multiple comorbid conditions, the workload for Primary Care Providers (PCPs) in traditional, non-integrated models increases.  It is clear that better care can be had by refocusing some of their tasks and roles on other medical professionals, working to the limits of their licenses.

The management and coordination of ongoing care for targeted populations, for example,  those struggling with depression, diabetes, substance use, is a good strategy, but not one that PCPs have the time or even necessarily the skills to address.  We need trained, competent care coordinators who can reach out to patients about their conditions and link them with community resources and/or additional specialty providers.

As for why the UMass CIPC program is a good choice, experts point to the need for evidence-based training

Our newly designed Care Management course is being constructed with federal funding through a large Patient-Centered Outcomes Research (PCORI) project that is investigating patient outcomes of behavioral health integration in primary care practices across the country.  PCORI will be gathering data, and as the Center always does, we will also be gathering data from course participants.  We share research on our “Primary Care Behavioral Health” and “Intensive Training in Motivational Interviewing” courses here:  Our courses are taught by UMASS Medical School faculty who are actively engaged in clinical work.  We know both sides: theory and practice.

What kind of payment options do you offer for groups?

Full price, individual tuition for this course is $800.

A group starts at 10 individuals, please email for details

Payment can be arranged via check or credit card.  And we can invoice from an institutional PO.

When is this course given?

We have registrations available from September through April for two courses in the Fall semester and two courses during the Spring semester.  Participants have from 12-14 weeks to complete requirements of the course to receive continuing education credits, but course materials are available for an entire year to help support the learning process.  We also offer an optional, live Q&A session with UMass faculty members every month all during the year—again to offer additional support for learners as they implement new skills and knowledge in real life clinical settings.