ICM Program Curriculum


Core Content

All participants are required to take these core modules to complete the course 

  • Introduction to Integrated Care Management in the Patient-Centered Medical Home
  • Effective Patient-Centered Care Plans
  • Networking in the Medical Neighborhood
  • Fostering Patient Activation Through Shared Decision Making
  • An Introduction to Motivational Interviewing
  • Effective Use of Registries to Improve Care for High-Risk Patients

Note: Participants can customize their experience of the course, maximizing the knowledge they already have, by picking at least 9 of the following 14 modules to complete.  All modules will be available to all participants, but only 9 of the 14 need to be completed for course credit.

Special Populations

  • Care Management for Patients with Housing Insecurity
  • Working With Children and Families
  • Working with Older Patients
  • Working With and Caring For Caregivers

Biomedical Topics 

  • Cardiovascular Disease 101
  • Helping Patients Achieve Healthy Lifestyles for Weight Reduction
  • Diabetes Care: What Everyone Needs to Know
  • Behavior Change For Chronic Illness Management
  • Helping Patients With Chronic Pain

Psychosocial Topics

  • The Care Manager’s Role in Care for Patients with Trauma and PTSD
  • Identifying and Managing Mental Health Crises
  • Working With Unhealthy Substance Use
  • Smoking Cessation: What a Care Manager Can Do
  • Working With Patients with Serious and Persistent Mental Illness