Survey Research Projects

The Office of Survey Research conducts surveys relevant to all areas of the health care system. We have experience developing customized surveys that are tailored to the groups our clients want to study: patients, families, clinicians, and administrators.

Our work is highlighted in the sample projects listed here:

 

Emergency Department Safety Assessment and Follow-up Evaluation (ED-SAFE) Survey
Collaborating with UMass Medical School's Department of Emergency Medicine, the Office of Survey Research is conducting a three-year, multisite survey research project seeking data that can help emergency departments provide more effective mental health services to their patients. Our call center is using a sophisticated CATI system to conduct five assessments with recruited subjects over a 24-month period. Our Office of Survey Research team is providing specialized training for interviewers working on this longitudinal study, enabling them to conduct effective interviews on sensitive subjects, including individuals at high-risk for suicide. This survey, sponsored by the National Institute of Mental Health, began in September 2010. We anticipate conducting approximately 6,000 CATI assessments during the course of the study.

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Massachusetts Patient-Centered Medical Home Initiative
The Office of Survey Research provides survey services for a statewide evaluation of the Massachusetts Patient-Centered Medical Home Initiative. Partnering with the Massachusetts Executive Office of Health and Human Services, Office of Survey Research staff and researchers from other UMass Medical School departments are working with community health centers and other provider groups to collect information on the activities, outputs, and outcomes of this multi-payer patient-centered medical home initiative. The information that results will enable different stakeholder groups to evaluate the initiative.

As part of the assessment of patient-centered medical homes, we will link surveys of primary care practice administrators and health professionals with patient surveys. This will provide comprehensive information to evaluate practice changes that may have resulted in more coordinated, continuous care for patients living with chronic conditions.

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Long-Term Care Planning Needs Survey
The Office of Survey Research conducted a two-phase survey project on behalf of the Massachusetts Executive Office of Elder Affairs to identify Massachusetts residents' level of knowledge of long-term care planning. Our team employed a mailed survey, administered in two waves to increase the response rate, and conducted telephone interviews to solicit the information from residents between the ages of 50 and 59. This long-term planning project was a general population-based survey; a total of 640 household members completed the survey by mail or phone in both the pre- and post-phases.

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Vermont Choices for Care Consumer Satisfaction Pilot Survey
The Office of Survey Research recently completed a pilot customer satisfaction survey of Vermont residents participating in the state's Choices for Care program. We completed 184 CATI interviews with Choices for Care participants and surrogates, representing a 73 percent response rate and a cooperation rate of 86 percent. This survey had a low refusal rate (10 percent) over its three-week fielding period.

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Board of Registration in Nursing Medication Errors Survey
The Office of Survey Research collected mailed responses from more than 1,000 nurses practicing in more than 100 randomly selected nursing homes in Massachusetts to determine perceptions of their facilities' culture of safety and barriers to medication error reporting. This survey used telephone reminders to nursing home administrators and directors of nursing to increase nurses' participation and yielded a 40 percent response rate.

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MassHealth Primary Care Clinician Plan Pay-for-Performance Survey
The Office of Survey Research sent questionnaires to more than 1,500 primary care physician practices participating in an incentive program run by MassHealth (Massachusetts' Office of Medicaid). This web and mail survey established baseline measures on processes MassHealth primary care clinicians adopt to promote the delivery of high-quality patient care. The survey assessed primary care clinicians' systems to provide extended office hours, coordination of care, disease management registries, and other services central to developing a patient-centered medical home. This survey had an 80 percent response rate (1,218 out of 1,520 practice groups responding).

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MassHealth Nursing Facility Pay-for-Performance Survey
The Office of Survey Research collected baseline information on the existence and administration of specific nursing facility programming, including falls prevention programs, mobility programs, staff retention/turnover, and transition planning (including transitions to acute care hospitals and transitions to the community). This mailed survey was conducted in more than 400 nursing facilities in Massachusetts and had a 94 percent response rate (396 out of 422 facilities responding).

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Self-Injurious Behavior among Prison Inmates Survey
The Office of Survey Research conducted a national survey of mental health services directors, or their designees, from state and federal prison systems throughout the country. The results of the survey are being used to increase knowledge of the scope and impact of self-injurious behavior and to provide a foundation for advancing understanding of prevention and management of these behaviors. The web and mail survey received a 76 percent response rate.

Learn More

Patrick Lester
Senior Program Development Associate
Patrick.Lester@umassmed.edu
(508) 856-5497