EMERGENCY DEPARTMENT
Lakeside 

Opened in 2006, the state-of-the-art Duddie Massad Emergency and Trauma Center is the only location in New England to hold the distinction of providing Level 1 trauma care for both children and adults.  Furthermore, the Pediatric Emergency Department (The Dr. Arthur and Martha Pappas Pediatric Care Pavilion) is the principle emergency service for children in Central Massachusetts.

Special features of the new facility include: 

  • Thirteen private rooms where infants, children and teens can be treated in a warm, caring environment. 
  • A new LifeFlight air ambulance (the busiest single air ambulance service in the country), plus an updated helipad. 
  • Trauma rooms configured in a pod arrangement, allowing staff to move quickly from patient to patient in a multiple trauma incident 
  • Two dedicated radiology rooms with digital imaging for instant results and prompt diagnosis. 
  • A dedicated 40-slice CT scanner providing the highest quality imaging. 
  • A magnetic resonance imaging unit. 
  • Three dedicated rooms to provide mental health care to children and teens, plus two transition rooms for treating patients with both medical and mental health conditions. 
  • A dedicated children's waiting area. 
  • Child-friendly staff such as child life specialists to explain tests and procedures in a way that children understand. 
  • Pedi Place, a “fast-track” care area for prompt treatment of children with minor bumps and bruises. 

Pediatric residents are responsible for the initial evaluation and management of all medical, surgical and trauma patients younger than eighteen years of age.  Residents gain experience in performing diagnostic and therapeutic procedures such as: lumbar punctures; suturing, splinting; intubations; and central line placement.  Shifts are generally 10 hours in duration, with 24 hour emergency pediatric attending on-site supervision. 

Emergency Department staff and facilities