UMMS Help Desk Support

The UMass Medical School Customer Service Help Desk is available Monday through Friday, 7:00 am - 6:00 pm.  Please bring your questions regarding the Student Laptop Program to the UMMS Help Desk.

Contact Info

You may also visit us in person at S1-311.

24/7 Help Desk Support

Technical assistance for Bb Learn is available 24 hours a day, 7 days a week. Self Help and Contact information for assistance with troubleshooting can be found at

PCiconSoftware to Download for Windows

Academic Computing Services has identified all software and plug-ins you will need while viewing and completing all online curriculum.

 Java  Download
 Adobe Reader  Download
 Citrix Receiver  Download
 Quicktime 7.7  Download
 Shockwave  Download
 Flash Player 11  Download
 VLC Media Player  Download
 Respondus Lockdown Browser  Download
 Antivirus  Coming soon!
 Computrace  Coming soon!
 Encryption Software  Coming soon!


Follow these simple instructions to install shortcuts to frequently visited sites.

pdf small icon 17x17Instructions on how to import bookmarks (Windows)

  • Lamar Soutter Library
  • Bb Learn (Learning Management System)
  • Follow Me Desktop (Clinical Applications)
  • Inside UMMS (UMass Medical School Intranet)
  • PeopleSoft Student
  • ResponseWare Virtual Polling
  • Registrar
  • SharePoint Student Portal
  • WebMail