UMMS Help Desk Support

The UMass Medical School Customer Service Help Desk is available Monday through Friday, 7:00 am - 6:00 pm.  Please bring your questions regarding the Student Laptop Program to the UMMS Help Desk.

Contact Info

You may also visit us in person at S1-311.

24/7 Help Desk Support

Technical assistance for Bb Learn is available 24 hours a day, 7 days a week. Self Help and Contact information for assistance with troubleshooting can be found at

Minimum System Requirements

The minimum system requirements outlined below will ensure that your laptop serves as a portal to Computer-Based Testing and all digital resources including online courses, streaming lectures and podcasts, Virtual Microscopy slides and digital lecture notes.


Feature  Requirement
Processor Pentium 1.5 GHz or faster
Screen Size 13” or larger to view Virtual Microscopy and other images without scroll bar dependency
Hard Drive 250 Gigabytes or larger
Operating System Windows 8.1, Windows 7, Windows Vista,
Mac Lion 10.7, Mt. Lion 10.8, Mavericks 10.9 
Lion 10.7
Wireless Capability Wired Ethernet capability built in or necessary adapter required
Ethernet Cable 4’ or longer
Screen Sharing Requirement VGA Ready or VGA adapter
Removable Storage External Storage must be encrypted


We have arranged a meeting for you with an IT representative during orientation to ensure the security requirements is met.

Symantec Endpoint Protection
Full Disk Encryption

Windows and OSX Computrace, antivirus and full-disk encryption is provided for free for all UMass School of Medicine Students