- Student Technology Resources
- Bb Learn
- E*Value for Students
- Information Security
- Laptop Tutorials
- SoM Laptop Program
The UMass Medical School Customer Service Help Desk is available Monday through Friday, 7:00 am - 6:00 pm. Please bring your questions regarding the Student Laptop Program to the UMMS Help Desk.
You may also visit us in person at S1-311.
Technical assistance for Bb Learn is available 24 hours a day, 7 days a week. Self Help and Contact information for assistance with troubleshooting can be found at http://umw.echelp.org.
CompleteCare Standard 4-year Warrantee and Accidental Damage (hardware failure plus accidental damage) includes:
Some examples of damage that would NOT be covered are:
(Apple Care) Standard 4-year Warrantee (i.e hardware) (Safeware) Insurance Coverage, Includes:
Theft (Is Not) covered on either platforms by Warrantee or Insurance. However, your device includes theft-recovery package Computrace (an industry standard theft recovery package which is a LoJack system that attempts to track and recover stolen laptops). Computrace is not theft insurance: If a laptop is stolen it is the student’s responsibility to replace.