UMMS Help Desk Support

The UMass Medical School Customer Service Help Desk is available Monday through Friday, 7:00 am - 6:00 pm.  Please bring your questions regarding the Student Laptop Program to the UMMS Help Desk.

Contact Info
508-856-8643
umwhelpdesk@umassmed.edu

You may also visit us in person at S1-311.

24/7 Help Desk Support

Technical assistance for Bb Learn is available 24 hours a day, 7 days a week. Self Help and Contact information for assistance with troubleshooting can be found at http://umw.echelp.org.

School of Medicine Certified Laptop for Class Entering May, 2012 (Class of 2017)

 
 
 Standard Windows Laptop  Standard Apple Laptop
 

Dell

 

Mac_Image_Provided_2010Doc 

4-Year Warranty Dell Latitude E6430 14 inch, $1,384.97 Apple MacBook Pro 13 inch, $1,805.91
Processor 3rd gen Intel Core i7-3520M Processor (2.9GHz, 4M cache, Upgradable to Intel vPro technology), Dell Latitude E (317-9437) 2.4GHz Dual-core Intel Core i5; Turbo Boost to 3.1GHz
Hardware Support Services       Complete Care and Accidental Damage Service, (refer to Dell CompleteCare and Accidental PDF) AppleCare Protection and Accidental Damage Service
(refer to AppleCare and Safeware Accidental PDF)
Operating system Windows 7, Enterprise  Mac OS X v10.7 Lion
Memory 4GB, RAM 4GB 1600MHz DDR3 SDRAM - 2x2GB
Hard Drive 500 GB 7200RPM 500 GB Serial ATA Drive @ 5400 rpm
Optical Devices          8xDVD±RW w/Roxio and Cyberlink Power DVD Superdrive 8xDVD±R DL/DVD ±RW/CD-RW
Color Brushed Metal Black Silver
Display LCDs 14.0” HD (1366x768) Anti-Glare LED-backlit 13.3-inch (diagonal) LED-backlit glossy widescreen display
Weight 4.55 lbs 4.5 lbs
Graphics Intel UMW/NVIDIA 1GB Discrete

Intel HD Graphics 4000

Camera/Microphone Built-in camera/Microphone, Light sensitive/Noise Cancelling Built-in FaceTime camera/Microphone
Ports Network connector (RJ-45)
USB 3.0 (2) – USB 2.0 (1)
1/eSATA/USB
Stereo headphone/Microphone combo jack
54 mm ExpressCard 7-in-1 card reader
Docking Connector, VGA, HDMI
MagSafe power port Gigabit Ethernet port
FireWire 800 port (up to 800 Mbps)
Two USB 2.0 ports (up to 480 Mbps)
Thunderbolt port (up to 10 Gbps)
Audio in/out SDXC card slot
Kensington lock slot
Wireless LAN BT 4.0, WWAN, LTE 4G, WiFi, WiGig ready Wi-Fi wireless networking3 (based on IEEE 802.11n specification IEEE 802.11a/b/g compatible + Bluetooth 2.1
Networking Built-in 10/100/1000BASE-T, (Gigabit) Ethernet Built-in 10/100/1000BASE-T (Gigabit) Ethernet
Software Windows 7, MS Office 2010, Adobe Acrobat 10 Java, Symantec Endpoint 12, Internet Explorer, Computrace Theft Recovery Mac OS X v10.7 Lion Microsoft Office 2011, Adobe Acrobat 10 Symantec Antivirus, QuickTime, Computrace Theft Recovery

 

 

  Standard Windows Laptop Standard Apple Laptop


2012-15Inch-Dell

2012-15Inch-Mac

4-Year Warranty Dell Latitude E6530 15 inch, $1,395.59 Apple MacBook Pro 15 inch, $2,680.48
Processor 3rd gen Intel Core i7-3520M Processor (2.9GHz, 4M cache, Upgradable to Intel vPro technology), Dell Latitude E (317-9437) 2.2GHz Quad-core Intel Core i7 (Turbo Boost to 3.3 GHz
Hardware Support Services Complete Care and Accidental Damage Service, (refer to Dell CompleteCare and Accidental Damage PDF) AppleCare Protection and Accidental Damage Service
(refer to AppleCare and Safeware Accidental Damage PDF)
Operating System Windows 7, Enterprise Mac OS X v10.7 Lion
Memory 4GB, RAM DDR3 SDRAM (1600MHz) 4GB 1600MHz DDR3 SDRAM - 2x2GB
Hard Drive 500 GB 7200RPM 500 GB Serial ATA Drive @ 5400 rpm
Optical Devices 8xDVD±RW w/Roxio and Cyberlink Power DVD Superdrive 8x (DVD±R DL/DVD ±RW/CD-RW)
Color Brushed Metal Black Silver
Display LCDs 15.6 LVDS (1366x768) Display 15.4-inch (diagonal) LED-backlit glossy widescreen display
Weight 5.65 lbs 6-cell 5.6 lbs
Graphics Intel UMW/NVIDIA 1GB Discrete Intel HD Graphics 4000
Camera/Microphone Built-in camera & Microphone, Light sensitive/Noise Cancelling Omnidirectional microphone
FaceTime HD camera
Ports Network connector (RJ-45)
USB 3.0 (2) – USB 2.0 (1)
eSATA/USB (1)
54 mm Express Card 7-in-1 card reader
VGA, HDMI headphone/Microphone combo jack

MagSafe power port Gigabit Ethernet port FireWire 800 port (up to 800 Mbps) Two USB 2.0 ports (up to 5 Gbps) Thunderbolt port (up to 10 Gbps) Audio in/out SDXC card slot Kensington lock slot

Wireless LAN BT 4.0, WWAN, LTE 4G, WiFi Wi-Fi wireless networking3 (based on IEEE 802.11n a/b/g compatible + Bluetooth)
Networking Built-in 10/100/1000BASE-T, (Gigabit) Ethernet Built-in 10/100/1000BASE-T (Gigabit) Ethernet
Software Windows 7, MS Office 2010, Adobe Acrobat 10, Java, Symantec Endpoint 12, Internet Explorer, Computrace Theft Recovery Mac OS X v10.7 Lion, Microsoft Office 2011, Adobe Acrobat 10, Symantec Antivirus, QuickTime, Computrace Theft Recovery