UMMS Help Desk Support

The UMass Medical School Customer Service Help Desk is available Monday through Friday, 7:00 am - 6:00 pm.  Please bring your questions regarding the Student Laptop Program to the UMMS Help Desk.

Contact Info

You may also visit us in person at S1-311.

24/7 Help Desk Support

Technical assistance for Bb Learn is available 24 hours a day, 7 days a week. Self Help and Contact information for assistance with troubleshooting can be found at

School of Medicine Certified Laptop for Class Entering May, 2011 (Class of 2015)

 Standard Windows Laptop  Standard Apple Laptop




4-Year Warranty Dell Latitude E6420, $1,476.00 (May, 2011) Apple MacBook, $1,995.33 (May,2011)
Processor  Processor Intel® Core™ i5-2520M (2.50GHz,          3M cache) 2.3GHz Dual-core Intel Core i5 
Hardware Support Services       Complete Care and Accidental Damage Service
(refer to Dell CompleteCare & Accidental PDF)
AppleCare Protection and Accidental Damage Service
(refer to AppleCare and Safeware Accidental PDF)
Operating System  Windows 7 Mac OS X v10.6.7 Snow Leopard
Memory 4GB, DDR3-1033 SDRAM, 2 DIMMS 4GB 1033MHz DDR3 SDRAM – 2x2GB
Hard Drive 500GB 7200RPM 500GB Serial ATA Drive @5400 RPM
Primary Optical Devices        8xDVD±RW w/Roxio and Cyberlink Power DVD Superdrive 8x(DVD±R DL/DVD ±RW/CD-RW)
Color Brushed Metal Black Silver
Display LCDs 14.0” HD (1366x768) Antik-Glare LED-backlit 13.3” Widescreen (1280x800)
Weight 4.3 lbs 4.5 lbs
Graphics 256 NVIDIA NVS 4200 512 MB Intel HD Graphics 3000 with 384MB of DDR3 SDRAM shared with main memory
Camera/Microphone Built-in camera/Microphone Light Sensitive/Noise Cancelling Built-in iSight camera/Microphone
Ports Network connector (RJ-45), USB 2.0 (4) – 1 USB/eSATA combo, Stereo headphone/Microphone combo jack Memory card reader, 54 mm Express Card Docking Connector, VGA, HDMI 1 Full and 2 Half Mini Card Slots MagSafe power port Gigabit Ethernet port FireWire 800 port (up to 800 Mbps) Two USB 2.0 ports (up to 480 Mbps) Thunderbolt port (up to 10 Gbps) Audio in/out SDXC card slot Kensington lock slot
Wireless LAN Wireless LAN (802.11) Intel® Centrino® Advanced-N 6205 802.11a/b/g/n Half Mini Card Wi-Fi wireless networking2 (based on IEEE 802.11n specification IEEE 802.11a/b/g compatible + Bluetooth 2.1
Networking Built-in 10/100/1000BASE-T (Gigabit) Ethernet Built-in 10/100/1000BASE-T (Gigabit) Ethernet
Software Windows 7, MS Office 2010, Adobe Acrobat 10 Java, Symantec Endpoint 11, Internet Explorer, Computrace Theft Recovery Mac OS X v10.6.7 Microsoft Office 2011, Adobe Acrobat 10 Symantec Antivirus, Snow Leopard, QuickTime, Computrace Theft Recovery