Minimum System Requirements

The minimum system requirements outlined below will ensure that your laptop serves as a portal to Computer-Based Testing and all digital resources including online courses, streaming lectures and podcasts, Virtual Microscopy slides and digital lecture notes.

Feature Requirement
Processor Pentium 1.5 GHz or faster recommended
Screen Size13” or larger to view Virtual Microscopy and other images without scroll bar dependency
Hard Drive250 Gigabytes or larger
Operating SystemWindows 7, Windows 8, Windows Vista,
Mac MT Lion 10.8
Lion 10.7

PC:  Firefox ESR, Firefox (final release channel), Chrome (Stable Channel)
Mac: Safari 6.0.1, Safari 5.1, Firefox ESR, Firefox (Final Release Channel), Chrome (Stable Channel)

Wireless CapabilityWired Ethernet capability built in or necessary adapter required
Ethernet Cable4’ or longer
Screen Sharing RequirementVGA Ready or VGA adapter
Removable Storage
Not required but strongly recommended
UMMS, IS recommends LaCie external hard drives.
Virtual Storage(Recommended) Dropbox
WarrantyThree Years

UMMS Help Desk Support

The UMass Medical School Customer Service Help Desk is available Monday through Friday, 7:00 am - 7:00 pm.  Please bring your queries about the Student Laptop Program to the UMMS Help Desk.

Contact Info

You may also visit us in person at S1-321.

24/7 Help Desk Support

Technical assistance for Bb Learn is available 24 hours a day, 7 days a week. Self Help and Contact information for assistance with troubleshooting can be found at