UMMS Help Desk Support

The UMass Medical School Customer Service Help Desk is available Monday through Friday, 7:00 am - 6:00 pm.  Please bring your questions regarding the Student Laptop Program to the UMMS Help Desk.

Contact Info
508-856-8643
umwhelpdesk@umassmed.edu

You may also visit us in person at S1-311.

24/7 Help Desk Support

Technical assistance for Bb Learn is available 24 hours a day, 7 days a week. Self Help and Contact information for assistance with troubleshooting can be found at http://umw.echelp.org.

The University of Massachusetts System has chosen Blackboard Learn 9 (Bb Learn) as its Learning Management technology. Blackboard Learn 9 offers modern technology that fosters active teaching and learning, and easy integration of all types of content. All new classes will be taught in Bb Learn 9 beginning May, 2013.

Based on feedback from students and working with our faculty groups, the university has created a Course Template. As a result, each of our Schools—the School of Medicine, Graduate School of Nursing, Graduate School of Biomedical Sciences, Graduate Medical Education and Continuing Medical Education—will present a consistent look and feel for all courses housed in Bb Learn.

Training and Support

Academic Computing offers weekly face-to-face classroom trainings as well as individual trainings via GoToMeeting. Training is not required for existing BLS Vista Instructor/Designer account holders; however, training is required for new users in BBLearn who need privileges to build and revise course content.  Register for our regularly scheduled Bb Learn Trainings. 

PDF tutorials and Captivate movies are also available for just-in-time refreshers.

 

Face-to-Face Classroom Trainings

Blackboard Learn Essentials and the UMMS Template (Duration: 1.5 hours)
Format:
Face-to-face, classroom-based training
Required For: Course Administrators, Faculty Designers
Timeframe and Frequency: Offered once per week.
Description: An introductory session to Bb Learn 9 and the UMMS Template with a hands-on component to allow practice uploading and managing content in Blackboard Learn.
Bb Learn User Group: (Duration: 1 hour)
Format:
Informal group session
Recommended for: All
Description: In this informal monthly session hosted by Academic Computing Services, participants will bring Bb Learn-focused questions and topics for discussion and exploration. 
Creating and Deploying Tests (Duration: 1.5 hours)
Format: Face-to-face, classroom-based training
Recommended for: Administrators & Faculty
Description: This course will give you the opportunity to work hands on with Blackboard Learn test (assessment) and functionality. The session will walk you through the creating, editing, and deploying of tests and surveys.
Working with the Grade Center (Duration: 1.5 hours)
Format: Face-to-face, classroom-based training
Recommended for: Administrators & Faculty
Description: This class works hands on with the Blackboard Learn grade center functionality. Topics covered will include grading tests, attempt statistics and clearing test attempts.

Compare BLS Vista Features to Bb Learn Features