UMMS Help Desk Support

The UMass Medical School Customer Service Help Desk is available Monday through Friday, 7:00 am - 6:00 pm.  Please bring your questions regarding the Student Laptop Program to the UMMS Help Desk.

Contact Info

You may also visit us in person at S1-311.

24/7 Help Desk Support

Technical assistance for Bb Learn is available 24 hours a day, 7 days a week. Self Help and Contact information for assistance with troubleshooting can be found at

Lecture Capturing System

Since August 2007, lectures delivered in the large teaching rooms have been recorded digitally and made available for students to view online from their Learning Management System course. In 2013, we implemented a new system, ECHO 360 Lecture Capturing System.

The ECHO 360 system replaces Apreso system in Amphitheaters (1, 2, and 3) and Goff (S1-607 and S1-608) Auditoriums. There are no hardware or software requirements for presenters. Anything that is projected via the classroom LCD projector can be captured. Presenters do need to make sure they wear a microphone and that it is turned on.

Access for Students

Students may access links to the streamed lectures and other curriculum content from each course in BlackBoard Learn. Students may use any browser on any platform to view the streams; the free Adobe Flash Player is required.

Opt Out/Opt In for Recording (Faculty)

Lectures scheduled for recording are identified on the Curriculum Calendar by the camera icon. In accordance with policy passed by the Faculty Council, Faculty may opt out of having their lecture recorded for student review.

The lecture recordings are scheduled via the Curriculum Calendar. Faculty may view a list of their lectures scheduled for recording by visiting To opt out, simply click on the “block recording now” link. The schedule is automatically sent to the recording stations every night for the following day.

Faculty must opt out by 4:30 pm on the day prior to any lecture to keep it from being scheduled for recording.

In the Fall of 2009, the policy was amended to allow students to download an enhanced podcast or mp3 audio file of the lecture (in addition to the stream).

  • Every lecture is automatically recorded and available for an audio download unless otherwise opted out by faculty.
  • A Video-Enhanced Podcast default is opt out and will not be available for students to download until ALL of the faculty teaching chooses to opt in.
  • Faculty must opt-in via the same tool located at to allow downloads.

For more information regarding this service please contact the Information Services HelpDesk.