The UMass Medical School Customer Service Help Desk is available Monday through Friday, 7:00 am - 6:00 pm. Please bring your questions regarding the Student Laptop Program to the UMMS Help Desk.
You may also visit us in person at S1-311.
Technical assistance for Bb Learn is available 24 hours a day, 7 days a week. Self Help and Contact information for assistance with troubleshooting can be found at http://umw.echelp.org.
The University of Massachusetts System has chosen Blackboard Learn (Bb Learn) as its Learning Management System. Blackboard Learn offers modern technology that fosters active teaching and learning, and easy integration of all types of content.
You may log in to Bb Learn at https://umassmed.umassonline.net.
Based on feedback from our students and working with our faculty groups, the univeristy has created a Style Guide for the delivery of online content. As a result, most of the courses housed within Bb Learn present a consistent look and organization of content.
Academic Computing offers weekly face-to-face classroom trainings as well as individual trainings via GoToMeeting. Training is not required for existing BLS Vista Instructor/Designer account holders; however, training is required for new users in BBLearn who need privileges to build and revise course content. Register for our regularly scheduled Bb Learn Trainings.
PDF tutorials and Captivate movies are also available for just-in-time refreshers.
Blackboard Learn Essentials and the UMMS Template (Duration: 1.5 hours)
Format: Face-to-face, classroom-based training
Required For: Course Administrators, Faculty Designers
Timeframe and Frequency: Offered once per week.
Description: An introductory session to Bb Learn 9 and the UMMS Template with a hands-on component to allow practice uploading and managing content in Blackboard Learn.