FAQs

HR Direct

    1. How do I login?
    2. I do not have access to a computer at work. How do I access my online information?
    3. I cannot access my account.
    4. I never received my HR Direct User ID?
    5. I forgot my Password.
    6. What if my personal information is incorrect?
    7. What if my emergency information is incorrect?
    8. What if my payroll information is incorrect?
    9. Can others view my personal or check information?
    10. How do I know my online changes to emergency contact took place? Do I get a confirmation?
    11. Why are pages not loading properly?
    12. What is the Conflict of Interest page?
    13. Why is my Pay Advice not opening?
    14. What browsers are supported (e.g., Internet Explorer, Firefox)?
    15. How do I access HR forms?

1.How do I login?
Users should access HR Direct through the Campus Launch Page http://www.umassmed.edu/hr/hrdirect1.aspx?linkidentifier=id&itemid=115436

I. Navigate to HR Direct from the HR website. The Secure Access Login Page will open.

II. Enter the campus account name you use to log in to your UMass e-mail and/or computer in the Campus User ID field

III. Enter the password associated with your campus account into the Password field.

IV. Select your campus in the Campus dropdown list.

V. Click the Login button. HR Direct will open.

2. I do not have access to a computer at work. How do I access my online information?
HR Direct is a web based application. You may access your information from your home computer or any computer that has access to the internet including the school library.

3. I cannot access my account.
If you are experiencing difficulty accessing your HR Direct account, call the Information Services Help Desk at 508-856-8643.

4.I never received my HR Direct User ID?
If you need your Peoplesoft User ID, contact the Information Services Help Desk at 508-856-8643.

5.I forgot my Password.
If you cannot remember your HR Direct account password, call the Information Services help desk at 508-856-8643.

6. What if my personal information is incorrect?
If the personal information displayed on your HR Direct Personal information screen is incorrect, contact Human Resources at HRDatagroup@umassmed.edu

7. What if my emergency information is incorrect?
If emergency contact information displayed on your HR direct Emergency Contact screen is incorrect, you may change it yourself online. Click here to access instructions on how to change you Emergency Contact Information

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8. What if my payroll information is incorrect?
If payroll information contained on your HR Direct payroll information screen is incorrect, contact Payroll at Payrollumms@umassmed.edu.

9. Can others view my personal or check information?
Your user name and password are unique to you and no one else. As long as you maintain good computer security and are careful not to share or accidently disclose your user name and/or password information no one but you will be able to access your account. If you are using a public computer or kiosk, be particularly careful about security and make sure you close the browser after you have completed your visit to the HR Direct site.

10. How do I know my online changes to emergency contact took place? Do I get a confirmation?
Yes, once you have added, deleted or edited emergency contact information you will receive a message that indicates your action was successful

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11. Why are pages not loading properly?
The user may receive a “Processing” message when trying to access a page in HR Direct. Users are asked to clear their browser history if encountering this issue. See Clearing Browser History page for detailed instructions.

12. What is the Conflict of Interest Page?
Users may receive the Conflict of Interest message when first logging into the system. This page will say “Attention All Employees” in bright red at the top of the page.  Users can click the OK link to access the Conflict of Interest page.  The user should read through the Conflict of Interest Law and then confirm he or she has done so.  The user will not be prompted again with the Conflict of Interest message for another year once he or she has completed these steps.  A Conflict of Interest Job Aid is available at the HR Direct Job Aid site.

13. Why is my Pay Advice not opening?
If a user’s pay advice is not opening, you should first confirm the user’s pop-up blocker settings is set to off by clicking on "Tools", "Popup Blocker".  If user continues to have an issue, call the Information Services help desk at 508-856-8643

14. What browsers are supported (e.g., Internet Explorer, Firefox)?
The below browsers are supported by HR Direct. Use of an unsupported browser version may cause potential access or usability issues.

 

 

 

 

 

 

 

 

 

 

 

Users may receive the Conflict of Interest message when first logging into the system. This page will say “Attention All Employees” in bright red at the top of the page. The below browsers are supported by HR Direct. Use of an unsupported browser version may cause potential access or usability issues.

Platform

Platform Version

Certified with Product / Version

Microsoft Windows (32-bit)

7

Internet Explorer / 8

Microsoft Windows (32-bit)

Vista

Firefox / 3.6

Microsoft Windows (32-bit)

XP

Firefox / 3.6

Microsoft Windows (32-bit)

XP

Internet Explorer / 8

Microsoft Windows (32-bit)

Vista

Internet Explorer / 8

Microsoft Windows (32-bit)

XP

Internet Explorer / 7

Microsoft Windows (32-bit)

Vista

Internet Explorer / 7

Microsoft Windows x64 (64-bit)

Vista

Internet Explorer / 7

Microsoft Windows x64 (64-bit)

7

Firefox / 3.6

Microsoft Windows x64 (64-bit)

7

Internet Explorer / 8

Microsoft Windows x64 (64-bit)

Vista

Internet Explorer / 8

Apple Mac OS X (Intel)

10.5

Safari / 4.0

Apple Mac OS X (Intel)

10.5

Safari / 3.0

Apple Mac OS X (Intel)

10.6

Firefox / 3.6

Apple Mac OS X (Intel)

10.6

Safari / 4.0

Apple Mac OS X (Intel)

10.5

Firefox / 3.6

Apple Mac OS X (PowerPC)

10.4

Safari / 4.0

Apple Mac OS X (PowerPC)

10.4

Firefox / 3.6

Apple Mac OS X (PowerPC)

10.4

Safari / 3.0

 

15. How do I access HR forms?
You can go to the Human Resources website to get the forms. Here is the link: http://inside.umassmed.edu/content.aspx?id=46356

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