August 2009 Employee of Distinction Award

employee of distinction september

Vitals

Charlene Paradise

Administrative Assistant
Student Counseling Service
Year Started: 1997
Hometown Shrewsbury

Professionally Speaking

A long-time employee who has enjoyed working in a variety of departments, August Employee of Distinction Charlene Paradise said, “I have truly found my niche in the Student Counseling Service (SCS).” The satisfaction is mutual: “We were looking for someone who could not only handle a one-person administrative service, but who would also be innovative and creative. We found that person in Charlene,” wrote nominator Ruthann Rizzi, MD, director of SCS.

Upon joining SCS in 2007, Paradise embraced the opportunity to bring a fresh perspective to the clinical staff and a friendly first face seen by students when they come to the office. Whether creating a computerized scheduling system that is user-friendly for clinicians while ensuring confidentiality for patients; designing forms that help patients obtain prescriptions faster; streamlining the patient charting system and creating a database to capture service statistics; or fulfilling any of a myriad of other responsibilities, Paradise enables clinical staff to best help those who come to the service.

Points of Pride

Empathetic with SCS users’ concerns and wanting to provide them with a calm as well as confidential setting, she took it upon herself to revamp the waiting room, making it an attractive, comfortable and welcoming space, complete with private sitting area, soft music and complimentary tea. “When students come through the door, they need to be reassured that they will be helped,” said Paradise. “It is wonderful to be part of the team providing this wonderful service for our students.”