Academic Year 2010-2011 Image Inventory

Operating System

  • PC Operating Systems: Windows 7
  • Mac Operating System: Mac OS 10.6.4

Default Browser

  • PC: IE 8 – configured for compatibility mode
  • Mac: Firefox 3.6.6

Java Run-Time Environment

  • PC: Sun 1.6.x
  • Mac: Apple 1.4.x

Bookmarks for PC and MAC

Additional Programs: Latest Version

  • iTunes - configured to launch by opening mp3, mp4 and m4b file extension
  • Quicktime - configured to launch by opening mov file extension
  • Flash Player - configured to launch by opening swf file extension
  • Acrobat Reader - configured to launch by opening pdf file extension
  • Shockwave - configured to launch by opening dcr file extension
  • Flip 4 Mac (Mac only) - configured to launch by opening wmv file extension
  • Windows Media Video Player (PC only) - configured to launch by opening wmv file extension
  • Polyvision Drivers (for Eno Boards)
  • Smart Software (for Smart Boards)
  • LANDesk
  • Symantec SEP11 – antivirus and anti-spyware
  • MS Office 2007 (PC only)
  • MS Office 2008 (Mac only)
  • Outlook 2007 (PC only)
  • Basic JAVA (PC and Mac):
  • WebSlide Net Viewer ActiveX v 3.8: (PC only) (This is the “ActiveX” viewer):
  • WebSlide Enterprise v 2.01 (PC only) (This is the Search Tool database viewer):
  • WebSlide Browser v 4.0 (PC only) (This Tool is used to create Overlay files, as well as generates ActiveX and JAVA Applet coding for incorporation onto the VM website):

Internet Options/Security Setting/Active X Controls and Plug-ins

UMMS Help Desk Support

The UMass Medical School Customer Service Help Desk is available Monday through Friday, 7:00 am - 7:00 pm.  Please bring your queries about the Student Laptop Program to the UMMS Help Desk.

Contact Info

You may also visit us in person at S1-321.

24/7 Help Desk Support

Technical assistance for Bb Learn is available 24 hours a day, 7 days a week. Self Help and Contact information for assistance with troubleshooting can be found at