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Humiliation, Shame and Apology:
Critical Dimensions of Interpersonal Relations

 UMMS Faculty Conference Room

 Lecture followed by reception and book signing

Thursday  October 13th  3:30-6:30 PM  

 

Dr. Lazare Lecture Registration Open!

Dr Aaron Lazare

Professor of Psychiatry, Chancellor and Dean Emeritus University of Massachusetts Medical School

Dr. Lazare, an international expert on apology and the self-conscious emotions, is the author of over 70 original articles, book chapters, and several books. His book On Apology (Oxford University Press, 2004) examines the integral components of effective and sincere apologies and provides a deeper understanding of interpersonal, national, and international conflicts and how they might be resolved through apology. Most recently, Dr. Lazare has published Apologizing for Humiliations in Medical Practice (Chest, April 2011).

On Apology has garnered extensive interest and accolades from academic and lay audiences alike. Acknowledged as “profound and unforgettable, a seminal book” and “a jewel of a book”, On Apology was awarded honorable mention in psychology by the Association of American Publishers. It is considered a pioneering work in the study of apology.

He has garnered extensive interest and accolades from academic and lay audiences alike. Acknowledged as “profound and unforgettable, a seminal book” and “a jewel of a book”, was awarded honorable mention in psychology by the Association of American Publishers. It is considered a pioneering work in the study of apology.

Dr. Lazare has presented numerous of lectures on apology, in the U.S. and abroad, at colleges and universities, medical schools, hospitals and hospice organizations, law schools, mediation organizations, religious institutions, and law enforcement and criminal justice agencies.

Dr. Lazare writes original essays for major news media including Washington Post and Wall Street Journal, and is sought for his expert opinion on contemporary apologies by New York Times, Washington Post, Boston Globe, Christian Science Monitor, Newsweek, Jewish Forward and other media outlets. Dr. Lazare has appeared on numerous radio and television programs, including Oprah and Talk of the Nation. He has served as a consultant to documentary film makers and as an adviser to institutions and corporations. 

  

UMMS Continuing Medical  Education

Phone: 508-856-1671

Fax: 508-856-6838

 


Media Reviews of On Apology

This jewel of a book reveals the many facets of the seemingly simple act of apology.... Drawing on a vast array of literary and real-life examples, from Agamemnon to George Patton to Arnold Schwarzenegger, from the current pope to the machinist who approached him after a lecture, Lazare lucidly dissects the process of apology.... Everybody on earth could benefit from this small but essential book.” —Publishers Weekly (starred review)

“What a pleasure to read a book by a prominent psychiatrist that bubbles with wisdom.  Medical School, previously gifted the field with seminal research on the ‘negotiated encounter’ between clinicians and patients. In part as an extension of that work, in this erudite, edifying and deeply satisfying volume—he now focuses on processes of apology as key transactions in human affairs.”  —Joel Yager, M.D., American Journal of Psychiatry

“On Apology is a valuable book for physicians to read, as well as for anyone else who cares about maintaining good relationships with other.”  —The Pharos, Alpha Omega Alpha

“No one who becomes familiar with Dr. Lazare’s perceptive interpretations will forget his sensitivity and wisdom.”  —Sherwin B. Nuland, M.D., author of Lost in America and How We Die     

 

 

 

 Aaron Lazare, MD
Chancellor and Dean Emeritus at the University of Massachusetts
55 Lake Avenue North, Worcester, MA 01655
MD, NP & PA’s: $50
Nurses, residents and all others: $25
Registration information available online:

Continuing Education Credit

Accreditation Statement:

This activity has been planned and implemented in accordance with the Essential Areas and policies of the Accreditation Council for Continuing Medical Education through the joint sponsorship of the University of Massachusetts Medical School and UMass Memorial Children's Medical Center.   The University of Massachusetts Medical School is accredited by the ACCME to provide continuing medical education for physicians.  

 

Designation Statement:

Physcians:

The UMMS designates this live continuing medical educational activity for a maximum of 2.25 AMA PRA Category 1 Credit(s)™. Physicians should only claim credit commensurate with the extent of their participation in the activity.  

Nurses:

This offering meets the requirements for 2.7 contact hours for nurses as specified by the Massachusetts Board of Registration in Nursing (244-CMR 5.04).  Each nurse should claim only those hours of credit that he/she actually spent in each educational activity. 

Risk Management:
This live educational activity has been approved for 2.25 risk management credits.

Social Workers:

This program has been approved for 2.5 Social Work Continuing Education hours for relicensure, in accordance with 258 CMR. Collaborative of NASW and the Boston College and Simmons Schools of Social Work Authorization Number D 51246.


Policy on Faculty Disclosure:  

It is the policy of the University of Massachusetts Medical School to ensure fair balance, independence, objectivity and scientific rigor in all activities.  All faculty participating in CME activities sponsored by the University of Massachusetts Medical School are required to present evidence-based data, identify and reference off-label product use and disclose all relevant financial relationships with those supporting the activity or others whose products or services are discussed.  Faculty disclosure will be provided in the activity materials.

Sponsored by:  The Department of Psychiatry and The Office of Continuing Medical Education at the University of Massachusetts Medical School

 

UMMS OCME
:: 508.856.1671 
 

 

On Apology Book

Humiliation, Shame and Apology:

Critical Dimensions of Interpersonal Relations

Date: Thursday October 13, 2011

Time: 3:30-6:30 PM

Location: UMMS Faculty Conference Center 

University of Massachusetts Medical School Faculty Conference Room, University Campus (1st floor) 55 Lake Avenue North, Worcester, MA 01655

 

 Lecture folowed by reception and book signing

A CME evening featuring Aaron Lazare, M.D. on the dynamics of apology and the self conscious emotions (humiliation, shame, embarrassment, and guilt). Of particular relevance to the work of mental health and medical professions. 

 
 

Program Description

The dynamics of apology and the self conscious emotions (humiliation, shame, embarrassment, and guilt) have been rapidly growing in importance during the past decade. These topics have particular relevance to the work of mental health and medical professions.

APOLOGY

The importance of apology first came to the attention of many physicians as ways of diminishing malpractice suits following medical errors. This presentation will speak to the broader importance for professionals of apologizing for various hurts and humiliations inflicted on colleagues, patients, staff, and students even when no legal issues are at stake. In addition, psychotherapists and other mental health professionals will find it useful to educate patients/clients about the apology process to enhance the latters’ ability to resolve their own personal/family conflicts.

This presentation will describe 15 needs of offended parties, some combination of which, through apologies, will foster psychological healing in each person. These general needs, originally based on a review of over 2000 apologies, emerge from a study of 350 subjects who were asked what they want the apology to accomplish. Subjects rated various aspects of the apology according to their perceived importance.

THE SELF-CONSCIOUS EMOTIONS

The self-conscious emotions (or the emotions of self-assessment) which include humiliation, shame, embarrassment and guilt have become a subject of increasing interest during the past several decades. Medical practice is fraught with possibilities for these emotions on the part of physicians and patients. In this presentation, Dr. Lazare will define and distinguish these emotions, explore why they are common in medical practice and why physicians and patients are vulnerable to these emotions. Also discussed will be the therapeutic implications of understanding these emotions for physician and patient. What are the signs of these emotions? What triggers these emotions? The psychology and history of these emotions will be explored.

Dr. Lazare published an article in 1987 on Shame and Humiliation in the Medical Encounter and in 2011, together with Roselle Levy, Apologizing for Humiliations in Medical Practice. He has also studied 400 physician narratives based on their personal experiences of these emotions. F. Davidoff in a 1993 editorial in the British Medical Journal states: “Shame is the elephant in the room – something so big and disturbing that we don’t even see it, despite the fact that we keep bumping into it.” Thomas L. Friedman writes in the New York Times “humiliation is the single most powerful human emotion...” Identifying and managing humiliation, shame, guilt and embarrassment in ourselves and in our patients offers significant therapeutic opportunities. Dr. Lazare will discuss what these emotions signal and how therapists and patients can be taught to manage them.

Objectives:

Describe 10 of the most important healing mechanisms in apology.

• Describe three common mistakes that result in a failed apology.

• Describe the relationship of apology to humiliation.

 

UMMS Continuing Medical  Education

Phone: 508-856-1671

Fax: 508-856-6838

 

MD, NP & PA’s: $50
Nurses, residents and all others: $25

This event is co-sponsored by The Department of Psychiatry and The Office of Continuing Medical Education at The University of Massachussets Medical School

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