Topics Offered

 

Communication between Provider and Patient

  • Challenging tasks (e.g., discussing bad news, medical error)
  • Personality styles (e.g., demanding, dependent)
  • Cross cultural communication (including health literacy)
  • Emotions (e.g., anger, fear, anxiety)
  • Understanding different perspectives (e.g., caring for ‘families’)
  • Caring attitudes and empathy
  • Professionalism
  • Educating  patients (discussing ‘best evidence’)
  • Human factors

Communication Between Provider and Health Care Team

  • Teamwork (roles, feedback)
  • Referrals and consultations (including hand-offs, curbside consults)
  • Using  technology  to communicate (phone , email)
  • Patient & family interactions with staff
  • Working with medical interpreters
  • Crisis Management