Testimonials

Source: Boston Business Journal - November 7, 2005
Title: Can sensitivity lower premiums?

“We’re trying to be proactive,” said Maureen Mondor, ProMutual’s Vice President of Risk Management. “And if physicians are proactive and have good communication skills and work with patients and do all the things the course suggests, we believe that will reduce further loss and claims.”

Source: The Boston Channel, Channel 5-08/26/05
Title: Do Doctors Need Refresher on Talking To Patients?

Regarding the 20 physicians who he oversees in his practice, Dr. Grape said “I will recommend that they participate in the course. I think it will improve the quality of care in our practice,” said Grape.

Source: JAMA, July 5, 1995-Vol 274 No.1

“Significant improvements in patient assessment of their visit to the obstetrics/gynecology department were observed after the communications course was completed, especially in the areas of physicians-patient interaction. [There was a significant] sustained decrease in the number of complaints received by the patient relations department regarding obstetrics/gynecology services.”