Communicating with Patients Video Vignettes
Provider-Patient Interaction
Time: 5 seconds
Patient: I have a coupon for this new sleeping medicine. Can you please sign it so I can get samples?
Provider-Patient Interaction
Time: 5 seconds
Patient: The pharmacy filled my prescription with a generic. I just don’t feel like it’s working as well.
Provider-Patient Interaction
Time: 5 seconds
Patient: I’ve been looking up my symptoms online and have a few ideas I want to talk about with you.
LEARN Model: Listen
Time: 20 seconds
This video demonstrates Listen as part of the LEARN model.
LEARN Model: Explain and Acknowledge
Time: 56 seconds
This video demonstrates Explain and Acknowledge as part of the LEARN model.
LEARN Model: Recommend and Negotiate
Time: 1 minute, 15 seconds
This video demonstrates Recommend and Negotiate as part of the LEARN model.
Negative Assertion
Time: 51 seconds
This video demonstrates an example of Negative Assertion.
Negative Inquiry
Time: 28 seconds
This video demonstrates an example of Negative Inquiry.
Fogging
Time: 35 seconds
This video demonstrates an example of Fogging.
Repetition
Time: 1 minute, 15 seconds
This video demonstrates an example of Repetition.