Highlights

Cultural Connector

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Questions?
Contact:
Janet Culpepper
Program Coordinator
508-856-4311 phone
508-856-4850 fax


 “I learned how to become a good interpreter, maintain a professional attitude and be accurate.  I learned how to deal with discrimination and how to serve both the provider and client.” 

J.P., Laotian interpreter


 

Interpreter Proficiency Assessment

Effective medical interpretation requires full mastery of the languages spoken by both patient and provider, knowledge of medical terminology, and a clear understanding of the role of interpreter. It is not uncommon for bilingual staff to “interpret” for a provider. However, these well intentioned individuals may lack the skills and training to do so effectively and this can lead to disastrous consequences for patients. The Office of Community Programs can:

  • Assess the proficiency of your interpreters
  • Identify content gaps
  • Provide remedial training for interpreters
  • Provide training for clinicians on how to work with interpreters

Assessments include an evaluation of oral fluency as well as a written test to gauge the interpreters understanding of the parameters of the medical interpreter role. A summary report of results is provided and, if desired, a customized training program is developed.

Learn More!

View expanded outline of the interpreter proficiency assessment

To speak with our program director about performing an interpreter proficiency assessment for your organization, contact Lisa Morris at lisa.morris@umassmed.edu