4. What if I have to return my computer to the manufacturer for repair?

We understand that your computer may need to be serviced from time to time. Information Services has purchased a number of laptops for students to borrow for up to seven days. To insure that you always have access to your course content and online learning materials simply go to the UMMS Help Desk located in S1-311, complete a one-page form and receive your loaner.

 

UMMS Help Desk Support

The UMass Medical School Customer Service Help Desk is available Monday through Friday, 7:00 am - 6:00 pm.  Please bring your questions regarding the Student Laptop Program to the UMMS Help Desk.

Contact Info
508-856-8643
umwhelpdesk@umassmed.edu

You may also visit us in person at S1-311.

24/7 Help Desk Support

Technical assistance for Bb Learn is available 24 hours a day, 7 days a week. Self Help and Contact information for assistance with troubleshooting can be found at http://umw.echelp.org.