6.  Why am I asked not to update some of the programs on my laptop?

Dells and MacBook Pros have been preloaded with specific operating systems, browser and plug-ins. These settings have been specifically chosen to ensure optimal performance when using the UMMS Learning Management System (BLS Vista) and other supported applications you will use for your courses. These applications include online curriculum, Apreso Lecture Capture Videos, Browser Lockdown which is used in conjunction with online exams, Virtual Microscopy, streaming media imbedded in courses and more. Some educational applications are not compatible with the most recent releases of browsers and plug-in.

We recommend you retain all applications and settings that come with your laptop.

UMMS Help Desk Support

The UMass Medical School Customer Service Help Desk is available Monday through Friday, 7:00 am - 6:00 pm.  Please bring your questions regarding the Student Laptop Program to the UMMS Help Desk.

Contact Info

You may also visit us in person at S1-311.

24/7 Help Desk Support

Technical assistance for Bb Learn is available 24 hours a day, 7 days a week. Self Help and Contact information for assistance with troubleshooting can be found at http://umw.echelp.org.