Room Reservation FAQs

Q: Will Room Reservations confirm receipt of pending requests?
A: A pending email is sent electronically when a reservation is submitted in Resource Scheduler Home page.

Q: Can Room Reservations give out contact information for a room that is already booked?
A: No. Room Reservations does not disclose information about clients to avoid pressure being put by one group on another to release a room.

Q: What if another meeting is in the room?
A: Bring approval confirmation to all meetings. If an unauthorized group is using the room, the confirmation will prove a reservation. Meetings are also posted on a weekly basis outside of each room. If a group refuses to leave, call Room Reservations handle the conflict. Please be aware that with the current Room Reservations software it is IMPOSSIBLE to double-book.

Q: What if the room is locked?
A: The only rooms routinely locked are the computer and videoconference rooms. Those keys may be signed out in S3-104. For all other rooms, call Campus Security at x63296 to unlock them.

Q: How far in advance can space be scheduled?
A: Room Reservations books on the school fiscal year: July 1st -June 30th. Any date within that time frame may be requested. Requests for the NEXT fiscal year are accepted beginning every April 1st. See Policies and Procedures for more information.

Q: How to make an appeal/complaint?
A: Contact the Room Reservations Coordinator by email to roomreservations@umassmed.edu . The appeal/complaint will be referred to the appropriate person.

Q: Are refreshments allowed in the rooms?
A: All rooms allow for refreshment, full catering services are allowed  only in  rooms marked"Catering Allowed".

Q: What if the scheduled room is not clean?
A: All groups are responsible for cleaning up after themselves (unless otherwise arranged with EBS). If a room is not clean upon arrival contact EBS and notify Room Reservations  for follow up.

Q: Is the use of unoccupied rooms with out a approved reservation allowed? 
A: No. Use Resource Scheduler Quick Reserve feature to schedule a last minute space. Unauthorized groups will be required to vacate.